Home Specialist - Full Time

Neptune; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-known home furnishing company is looking for a customer-focused individual to join their team in York. You will provide exceptional service, assist customers throughout their journey, and maintain an inviting store atmosphere. Ideal candidates will have strong communication skills and a passion for interior design. This role offers competitive benefits and requires flexibility for weekend shifts.

Benefits

Competitive salary

Generous holiday allowance

Life assurance

Company sick pay

Enhanced maternity and paternity leave

Cycle to work scheme

Gym membership

Generous discounts

Birthday day off

Two paid volunteer days

Time off for significant life events

Refer a friend scheme

Training workshops

Qualifications

• Experience in customer-facing roles with a service-first mindset.
• Strong written and spoken communication skills.
• A good eye for colour and texture.

Responsibilities

• Greet customers warmly and provide refreshments.
• Listen to customer needs and share product knowledge.
• Handle sales, orders, and queries with attention to detail.
• Keep customers updated on orders and provide support.
• Assist design appointments and maintain store presentation.
• Promote kitchen design consultations and product trends.
• Support marketing efforts through social media and events.

Skills

Excellent communication skills

Customer service experience

Organizational skills

Digital tools proficiency

Ability to work under pressure

Job description

Neptune East Riding Of Yorkshire, England, United Kingdom

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At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we’re here to help our customers create their dream homes – and it all begins with exceptional service.

What You’ll Be Doing

You’ll be the first smile our customers meet – whether in person, on the phone, or via email. You’ll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.

Day To Day, You’ll

• Greet customers with a warm, natural welcome – offering refreshments, samples and your undivided attention.
• Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
• Handle sales, orders and queries with accuracy and a keen eye for detail.
• Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
• Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
• Promote our whole‑home concept, including kitchen design consultations.
• Help shape our collections by feeding back popular product trends and customer requests.
• Lend a hand with marketing – from social media to in‑store events – to help our Neptune story reach more homes.

A Little About You

You’re someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You have previous experience in a customer‑facing role with a service‑first mindset, excellent communication skills – both written and spoken – and confidence using Outlook and other digital tools. You love interiors and have a good eye for colour and texture, with a genuine interest in helping customers make beautiful choices. You’re organised, proactive and always looking for ways to go the extra mile. It’s also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days a week, so flexibility to work during the week and weekends is required.

What Benefits We Can Offer You

• Competitive salary
• Generous holiday allowance
• Life assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Gym membership
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

Our Story

Founded in 1996 by friends John Sims‑Hilditch and Giles Redman, Neptune designs and makes pieces for your whole home. Recognised for our exacting standards, design‑led aesthetic and expert craftsmanship, we’re perhaps most known for kitchens – with heirloom‑worthy dressers not far behind. Neptune’s trademark "look" is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We’re also respected for our commitment to craft and quality. Put simply, we make things we’re proud of, and that are designed to last a lifetime.