Home Improvement Project Assessor

Talent Sphere Ltd; Chorley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading consumer protection company based in Chorley is seeking a dedicated professional to manage desktop and on-site inspections, ensuring quality compliance across installations. The role involves liaising with installers, maintaining inspection documentation, and building strong relationships with stakeholders. The candidate will benefit from 33 days of leave, a hybrid work model, and a supportive company culture focused on respect and employee development.

Benefits

33 days leave plus birthday off

Company pension

Free on-site secure parking

Qualifications

• Ability to conduct desktop inspections across various brands.
• Strong communication skills to liaise with installers.
• Knowledge of quality standards in installations.

Responsibilities

• Ensure adherence to organizational inspection policies and procedures.
• Conduct on-site inspections as required in the local area.
• Maintain positive relationships with stakeholders and represent the company.

Job description

Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 27 years. During this time, they’ve helped the home improvement industry raise installation standards, strengthened the vetting & accreditation procedures, and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Policies. Based in contemporary offices on the edge of Chorley, Qualitymark Protection is offering a career with opportunities. Proud to be part of the Jarion Portfolio of companies, all opportunities through the portfolio, predominantly based within the Chorley area will be open to the successful candidate.

Qualitymark is a business building a future for our employees through diverse investments and continued ambitious growth.

Role Purpose

• To be responsible for carrying out desktop inspections across all measures. This role operates across all brands.
• To contribute to the effective monitoring of installers/members through the assessment of quality of installations.
• To build data and knowledge to provide enhanced consumer protection.

Principal Accountabilities

• To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.
• To follow procedures and process documentation is respect of the inspection regime.
• To deliver inspection reviews from evidence submitted via Reg Hub.
• To liaise directly with installers to obtain the correct inspection evidence.
• To coordinate external inspections.
• To maintain a dashboard of inspection results from multiple sources.
• To evolve the inspection regimemaking suggestions to the Management Team.
• To highlight key risks per measure and suggest ways of improving standards.
• To ensure the Inspections element of Enhanced Monitoring is delivered with no non-compliant installers.
• To act as the Subject Matter Expert for any projects associated with Inspections or the Inspections framework.
• To conduct on-site inspections in the local area (as required)
• To build own knowledge and formal qualifications relevant to the role.
• To establish and maintain positive relationships with colleagues, customers, members, visitors, and other individuals visiting or working in the business
• To represent the company as an honest, knowledgeable, and conscientious ambassador
• To undertake any other duties to meet personal, team and organisational objectives following consultation.

Why work for us?

• 33 days leave plus a day off on your birthday
• 37.5 hours / week (8.30am – 5pm, Monday – Friday)
• Company pension
• Hybrid working upon probation completion
• Free on-site secure parking

Qualitymark Group works to the following values and asks every employee to strive for the same goal:

Values and Behaviours

• We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) withrespect at all times.
• We willnot acceptrude behaviour from customers, employees, suppliers, and stakeholders at any time.
• We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics ofhumility, honesty, enthusiasm, respect, positivity and a ‘can-do’ attitude.
• We will seek opportunities (at least annually) to identify employeetraining needs (and wants) and, wherever possible and practicable, provide time and resources to accommodate these needs (and wants).
• We shall be very careful in ourrecruitment and maintenance of ‘customers’(customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘group values’.
• We shall, at all times and in all decision-making, try to ensure thebest possible outcomesfor our clients and consumers in every action we take.