Hire and Sales Coordinator

GAP Group; Carlisle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading equipment hire provider in the UK is seeking an enthusiastic Hire & Sales Coordinator for their Plant & Tool division in Carlisle. In this customer-focused role, you will manage hire requests, coordinate logistics, and resolve customer queries. A fast-paced environment requires strong communication and organisational skills. Proven experience in a similar role is ideal, but a willingness to learn is valued. Join a company committed to your success and career progression in a supportive environment.

Benefits

Life assurance

Health & wellness support

Generous holidays

Qualifications

• Proven experience in a high-volume hire desk or similar fast-paced environment.
• Excellent customer service skills with a commercial edge.
• Strong communication and organisational skills with great attention to detail.

Responsibilities

• Managing incoming and outgoing hires across a wide range of equipment.
• Processing hire desk administration and handling customer queries.
• Ensuring stock levels meet demand and identifying sales opportunities.
• Coordinating with drivers for timely deliveries and collections.
• Resolving customer complaints with professionalism.

Skills

Customer service skills

Strong communication skills

Organisational skills

IT skills (Outlook, Excel)

Problem-solving

Team player

Job description

Location

Unit 4, Brunthill road, Kingstown Industrial Estate, Carlisle, CA30EH

Contract hours

42.50

About the role

Are you ready to bring your energy, drive, and customer‑first mindset to a fast‑paced, high‑impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.

As the first point of contact for our customers, you'll be responsible for managing hire requests, coordinating logistics, and resolving queries. You'll keep everything running smoothly and help drive our success in a growing business.

Challenge, reward, and real career progression await you in this customer‑focused role.

What You'll Be Doing

• Managing incoming and outgoing hires per day across a wide range of plant and tool equipment.
• Processing hire desk administration and handling customer supplier queries with speed and accuracy.
• Ensuring stock levels meet demand and identifying opportunities to maximise sales.
• Coordinating with drivers and fitters to ensure timely deliveries and collections.
• Resolving customer complaints and supplier issues with professionalism and efficiency.

What You'll Bring

• Ideally proven experience in a high‑volume hire desk or similar fast‑paced environment.
• Excellent customer service skills with a commercial edge and a drive to increase sales.
• Strong communication and organisational skills with great attention to detail.
• Confident IT skills, including Outlook and Excel.
• A team player who can also work independently and use their initiative.
• Experience in the plant & tool hire industry is a bonus—but willingness to learn is rewarded.

About Us

You’ll be joining an industry leader that’s growing and genuinely committed to your success. GAP is the UK's leading equipment hire provider, supporting projects across construction, infrastructure, events, and more. With nearly 200 locations, we offer exciting opportunities across many divisions.

We invest heavily in our tools, remain fully independent, and provide real career growth, training, and development from day one. Life assurance, health & wellness support, generous holidays—all part of our supportive environment.

We’re proud to be an Equal Opportunities employer and embrace unique contributions each individual brings.