Helpdesk Supervisor

Skanska; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading construction and development company in Cambridge seeks a Helpdesk Supervisor to oversee operations for the Royal Papworth Helpdesk. Your responsibilities include supervising the Helpdesk team, ensuring high customer service levels, and managing job cards. Strong skills in handling data entry, team collaboration, and contract management are essential. The role offers a chance to work in a diverse environment that values professional behaviour and innovative thinking.

Qualifications

• Ability to process a high-volume data input to a high level of accuracy.
• Responds well to on the job demands and pressure in a fast-paced environment.
• Ability to understand and apply contractual standards.

Responsibilities

• Supervise the Helpdesk Team operations.
• Provide administration and operational support to the Helpdesk team.
• Instil discipline & professional behaviours in the Helpdesk team.
• Support contract compliance.

Skills

High-volume data input accuracy

Ability to work under pressure

Understanding contractual standards

Self-management and teamwork

Job description

Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

We are looking for a Helpdesk Supervisor to join our Building Services Team team in Cambridge. You will deliver outstanding customer service as part of the Royal Papworth Helpdesk for Hard and Soft Facilities Management including handling large call and email volumes from the Helpdesk Users, including logging requests on our Computer Aided Faculties Management (CAFM) System to a high level of accuracy.

What you’ll do:

• Supervise the Helpdesk Team operations
• Provide administration and Operational Support to the helpdesk team of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Co‑Ordinator and Team.
• Instil and maintain discipline & professional behaviours within the Helpdesk team in line with Skanska Values.
• Support the Helpdesk team in ensuring contract compliance.
• To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the SPM.

What you’ll bring to the role:

• Ability to process a high-volume data input to a high level of accuracy
• Responds well to on the job demands and pressure in a fast-paced ever-changing environment
• Ability to understand and apply contractual standards to daily delivery.
• Ability to work alone and self‑manage your workload with strong team player skills on joining a small team.

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high‑performing teams. We call it Naturally Skanska.

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] or call 0330 105 2000 – Option 5 & 1, if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: [e-mail]

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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