Helpdesk Coordinator - Part Time, Fast-Paced FM Support

Equans Services Limited; Bellshill; On-site; GBP 10,000 - 13,000; Part time

Job summary

A leading facilities management provider is seeking a Helpdesk Coordinator for a part-time role based in Bellshill. This position involves answering calls, managing work orders, and providing support for electric vehicle charging. The ideal candidate will have FM Helpdesk experience and a strong customer service focus. The role offers a competitive salary and benefits, with opportunities for career growth.

Benefits

24 days annual leave (+ public holidays) pro rata

Life Cover equivalent to 1.5 times annual salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Corporate social responsibility days

Learning opportunities and support programmes

Employee Referral Rewards Scheme

24/7 Employee Assistance Programme

Qualifications

• FM Helpdesk experience is essential.
• Must be able to work to strict SLAs & KPIs.
• Strong customer service skills with attention to detail.

Responsibilities

• Answer calls for a multi-contract Helpdesk.
• Log calls on internal systems and assign resources.
• Monitor work orders to completion within SLA.
• Provide first line support for charging customers.

Skills

FM Helpdesk experience

Experience of working to strict SLAs & KPIs

Good customer service skills

Excellent attention to detail

Experience working in a fast-paced environment

Experience with Microsoft packages

Ability to prioritise

Job description

A leading facilities management provider is seeking a Helpdesk Coordinator for a part-time role based in Bellshill. This position involves answering calls, managing work orders, and providing support for electric vehicle charging. The ideal candidate will have FM Helpdesk experience and a strong customer service focus. The role offers a competitive salary and benefits, with opportunities for career growth.