Helpdesk Administrator

Cygnet Group; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading mental health service provider in the UK is seeking a Helpdesk Administrator to manage the administrative processes of facilities management software. The role involves logging work requests, ensuring documentation is in order, and providing support to site managers. The ideal candidate will have excellent organizational skills, outstanding communication abilities, and a passion for making a difference. This position offers strong career progression and various perks to support employee satisfaction.

Benefits

Strong career progression opportunities

Expert supervision & support

Employee referral scheme

Pension scheme

Cycle to work scheme

Employee discount savings

Responsibilities

• Manage the administrative process of the facilities management software.
• Log required works on the facilities management software daily.
• Ensure correct quotes and approvals before logging work.
• Act as a key contact for onsite maintenance with urgent queries.
• Assist with Out of Hours works documentation.

Skills

Excellent organisational and planning skills

Outstanding communication and interpersonal abilities

Good verbal and written communication skills

Competent with Microsoft Office

Attention to detail and accuracy

Confidentiality and adaptability

Information gathering and monitoring skills

Problem analysis and problem solving skills

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an organised Helpdesk Administrator with a passion for making a difference to others.

You’ll be working full time, Monday – Friday, helping ensure the safe and smooth running of services for the people in our care.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Job Summary:

You will be responsible for managing the administrative process of the day to day facilities management software across the portfolio.
You will be responsible for ensuring the paperwork associated with all aspects of facilities management is correct and in order in accordance with the policies and procedures of the company.

Your day-to-day…

To log any required works on the facilities management software on a daily basis

To ensure the correct quotes and approval is received prior to logging on the facilities management software

Acting as a key contact for onsite maintenance or site managers with any urgent queries

To assist with the administration/documentation required for Out of Hours works

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• “Cycle to work” scheme & employee discount saving

You are…

• Excellent organisational and planning skills
• Outstanding communication and interpersonal abilities
• Good verbal and written communication skills, including report writing skills
• Competent with Microsoft office
• Attention to detail and accuracy
• Confidentiality and adaptability
• Excellent communication skillsInformation gathering and monitoring skills
• Problem analysis and problem solving skills

Successful candidates will be required to undergo an enhanced DBS check.

Cygnethas been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply