Helpdesk Administrator

Asthon A/S; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company in Manchester is seeking a Helpdesk Administrator to ensure effective service delivery. Responsibilities include data entry into the CAFM system, managing service details, and liaising with clients. The ideal candidate will have previous administrative experience and strong communication skills. This is a temporary role requiring 40 hours per week, offering £12.60 per hour, with the possibility of extension beyond three months.

Qualifications

• Previous experience working in facilities management or a related field.
• Proven experience in commercial administration.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Coordinate with the callouts team for service delivery.
• Accurately enter data into the CAFM system.
• Manage client quotes and service details.

Skills

Previous experience as an administrator

Excellent knowledge of MS Word

Excellent knowledge of Excel

Excellent written communication skills

Excellent verbal communication skills

Tools

Maximo CAFM system

Job description

Manchester

Recruit4staff are representing a well-established facilities management provider in their search for a Helpdesk Administrator to work at their head office in Manchester.

Job Details

• Pay: £12.60 per hour
• Hours of Work: 40 hrs per week, Monday to Friday, 8am to 4.30pm
• Duration: Temporary (3 months initially, could be longer)

Job Role

The Helpdesk Administrator will work closely with the callouts team and the client administrator to ensure smooth coordination and efficient service delivery. Key responsibilities include accurate data entry into the CAFM system, managing service details and client quotes, running reports, and logging and maintaining callouts. The Helpdesk Administrator will also liaise with clients via email and phone, chase invoices and reports, and support the billing process.

Essential Skills, Experience, Or Qualifications

• Previous experience working as an administrator in a similar company (Construction, Building Services, Facilities Management, Utilities, Vehicle Recovery Services)
• Excellent knowledge of MS Word and Excel
• Proven experience of commercial administration work
• Excellent written and verbal communication skills

Advantageous Skills, Experience, Or Qualifications

• Experience using Maximo CAFM system
• Knowledge of Facilities Management and Building Services sectors

Commutable From

Manchester, Stockport, Oldham, Dukinfield, Bredbury

Similar Job Titles

Helpdesk Coordinator, Administrator, Customer Service Administrator, Helpdesk Scheduler, Logistics Administrator

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.