Help Desk Technician - Facilities & CMMS Support

CBRE; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading real estate services company in Leeds is looking for a customer service representative to manage inquiries and complaints through various channels. Applicants should possess a high school diploma and have at least two years of related experience, preferably in a call center setting. Key duties include answering service requests, updating customer service databases, and ensuring customer satisfaction. Strong communication skills and knowledge of Microsoft Office are essential for this role.

Qualifications

• High school diploma required; call center experience preferred.
• Minimum of 2 years of related experience.
• Intermediate knowledge of Microsoft Office products.

Responsibilities

• Answer service requests via phone, chat, email, and online.
• Generate and dispatch service requests for vendors.
• Respond to customer inquiries and follow up for satisfaction.
• Update databases and spreadsheets with service information.
• Prepare customer service reports as necessary.

Skills

Customer service

Communication

Problem-solving

Microsoft Office Suite

Typing speed 45-50 WPM

Education

High school diploma or GED

Job description

A leading real estate services company in Leeds is looking for a customer service representative to manage inquiries and complaints through various channels. Applicants should possess a high school diploma and have at least two years of related experience, preferably in a call center setting. Key duties include answering service requests, updating customer service databases, and ensuring customer satisfaction. Strong communication skills and knowledge of Microsoft Office are essential for this role.