Help Desk Operator – Frontline Estates & Facilities

Transformationunitgm; Nottingham; On-site; GBP 25,000; Part time

Job summary

A healthcare service provider in Nottingham seeks a dynamic Help Desk Operative for a part-time role. The individual will manage customer inquiries, log service requests, and provide support for various administrative tasks. Ideal candidates should possess good communication skills, a customer service orientation, and experience in an office environment. This position offers a salary of £24,465 per annum, pro rata for part time, with an opportunity to contribute to the delivery of essential healthcare services.

Qualifications

• Enthusiastic attitude and team player desired.
• Experience in a similar post required.
• Knowledge of customer services environment necessary.

Responsibilities

• Manage all calls to the Helpdesk pleasantly and courteously.
• Log and process feedback on work requests accurately.
• Coordinate Hotel Services effectively via various communication methods.

Skills

Customer service orientation

Good communication skills

Ability to use own initiative

Organizational skills

Education

Good standard of general education

NVQ2 Business administration

NVQ2 Customer care

Tools

Microsoft Office

Database systems

Concept system

Job description

A healthcare service provider in Nottingham seeks a dynamic Help Desk Operative for a part-time role. The individual will manage customer inquiries, log service requests, and provide support for various administrative tasks. Ideal candidates should possess good communication skills, a customer service orientation, and experience in an office environment. This position offers a salary of £24,465 per annum, pro rata for part time, with an opportunity to contribute to the delivery of essential healthcare services.