Healthcare Plan Case Manager

Health & Case Management Ltd; United Kingdom; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare company is seeking a Healthcare Plan Case Manager in Tewkesbury. This role focuses on assessing client needs and coordinating personalized interventions to ensure sustainable recovery. The ideal candidate will have strong clinical knowledge, experience with motivational interviewing, and proficiency in MS Office. This full-time role offers a competitive salary between £25-27K.

Qualifications

• Experience conducting telephone assessments using motivational interviewing techniques.
• Strong clinical knowledge and attention to detail.

Responsibilities

• Establish the current reason for ill health and identify contributory risk factors.
• Communicate multifactorial issues associated with ill health to members.
• Review private and NHS options for referrals.

Skills

Proficient in MS office packages

Strong communication skills

Problem solving skills

Education

English and Maths GCSE Grade C or above

Job description

Overview

Job title: Healthcare PlanCase Manager

Location: Tewkesbury office

Salary: £25-27K

Status: Full-time, permanent

Purpose of Role:

An exciting new opportunity has arisen for a Healthcare Plan Case Manager to join our team, supporting individuals through tailored, Trust Funded Healthcare Schemes. In this role, you will assess client needs, coordinate personalised interventions, and provide expert guidance to help clients achieve their health and wellbeing goals. Drawing on your professional background and strong communication skills, you will ensure each client receives the right support at the right time for sustainable recovery and long-term health.

Key Responsibilities

• Establish the current reason for ill health injury and identify any underlying cause or contributory risk factors
• To be instrumental in the multidisciplinary assessment process by ensuring information ins gained sufficient to assess personal and occupational risk factors
• To effectively communicate to the member, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their control
• Where appropriate review both private and NHS options when making onward referrals for consultations, investigations and treatment
• Source appropriate treatment providers whilst always adhering to guidelines outlined in the Rules & Benefits
• Always manage claims within the restraints of the Rules & Benefits

Person Specification

Experience

Experience conducting telephone assessments and feedback using motivational interviewing or similar techniques

Skills & Knowledge

Proficient in MS office packages

Strong communication skills both via telephone and email

CBT principles and motivational interviewing techniques

Problem solving skills

Attributes

Good attention to detail

Strong clinical knowledge

Qualifications and Training

English and Maths GCSE Grade C or above

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.