Healthcare Admin Assistant - Patient Services & Scheduling

NHS; Gateshead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Gateshead is looking for an Administrative Support Officer to join the Bladder and Bowel Service. You will coordinate various administrative tasks including scheduling appointments, managing records, and handling sensitive patient inquiries. The ideal candidate should possess NVQ level 3 or equivalent in administration, along with strong IT and communication skills. This role offers an opportunity to work in a supportive environment with a focus on quality patient care.

Benefits

Supportive working environment

Health and wellbeing programs

Qualifications

• Education to NVQ level 3 or equivalent qualification / experience.
• Fast and accurate typing skills or equivalent experience.
• Proven ability to prioritize effectively.
• Knowledge and understanding of Data Protection Act 1998.

Responsibilities

• Provide comprehensive administrative service across a range of activities.
• Manage filing systems using IT.
• Handle sensitive information appropriately.
• Schedule clinics and room bookings.

Skills

Fast and accurate typing skills

Excellent presentation and communication skills

Customer care training

Ability to use Microsoft Office

Organisational and planning skills

Ability to work under pressure

Education

NVQ level 3 or equivalent

GCSE A-D/4-9 in English and Maths

Tools

Microsoft Word

Microsoft Excel

EMIS

Job description

A healthcare provider in Gateshead is looking for an Administrative Support Officer to join the Bladder and Bowel Service. You will coordinate various administrative tasks including scheduling appointments, managing records, and handling sensitive patient inquiries. The ideal candidate should possess NVQ level 3 or equivalent in administration, along with strong IT and communication skills. This role offers an opportunity to work in a supportive environment with a focus on quality patient care.