Head of Investigations

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Bristol; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

A global financial services firm seeks a Global Head of Investigations for its Financial Crime Unit in Bristol, Edinburgh, or London, offering a hybrid work model. This role involves leading complex fraud investigations, collaborating with specialists, and ensuring alignment with strategic objectives to prevent fraud. The ideal candidate will have experience in financial services, strong leadership skills, and the ability to influence across teams. The position offers flexible working options, health rewards, and opportunities for career growth, making it an exciting leadership opportunity in the financial crime sector.

Benefits

Flexible work

Health and wellbeing rewards

Opportunities for career growth

Qualifications

• Proven experience of leading complex Fraud investigations in financial services.
• Strong negotiation and influencing skills.
• Understanding of risk governance operations in financial services firms.

Responsibilities

• Lead complex fraud and money laundering investigations.
• Collaborate with specialist teams for investigative outcomes.
• Identify control weaknesses and prevent fraudulent activity.

Skills

Leadership

Excellent communication

Organizational skills

Education

Fraud/Financial Crime qualifications

Tools

Microsoft Office Suite

Power BI

Job description

Location: Bristol, Edinburgh or London (Hybrid)

Role: Global Head of Investigations in the Global Financial Crime Unit

Responsibilities include leading complex fraud investigations and collaborating with specialist teams.

Qualifications include experience in financial services, leadership, and excellent communication skills.

The role offers flexible work, health and wellbeing rewards, and opportunities for career growth.

Location: Bristol, Edinburgh or London (Hybrid)

In this position you’ll be based in either the Bristol, Edinburgh or London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting leadership opportunity which will be working in our Global Financial Crime Unit (FCU), as the Global Head of Investigations.

The Global Financial Crime Unit (FCU) is a second line of defence team, which sits within the Global Information Security function. The team provides advice, guidance, and support to Computershare’s businesses in respect of preventing and identifying internal and external fraudulent activity.

The FCU supports the business to achieve its strategic goals. In addition, the team provides the business with assurance over its fraud control environment, by conducting reviews and monitoring for indicators of fraudulent activity.

A role you will love

The role will focus primarily on fraud prevention and proactive and complex investigations across all lines of business. This will involve collaboration with key stakeholders from all levels of the business, up to Regional CEO level. The role will also deputise for other leadership team members, as and when required.

The overall purpose of the role is to ensure that the Financial Crime Unit supports the global business’ strategic objectives by providing them with advice and guidance on preventing fraudulent activity and completing thorough investigations to highlight control weaknesses.

The role is an important part of the overall fraud risk management programme, as it supports the businesses in their management of fraud risk. As part of the FCU’s leadership team, this role will be heavily involved in the future strategy of the FCU and the overall approach to fraud prevention and detection.

Some key responsibilities

• Leading and overseeing the most complex Fraud and resultant money laundering investigations within the FCU.
• Working with other specialist teams such as technology and security professionals to achieve investigative outcomes.
• Direction and oversight of proactive projects that will use both internal and external intelligence to identify fraud threats and patterns, working in close co-operation with data analysts.
• Identifying control weaknesses and the root cause of fraudulent activity.
• Detecting trends in fraudulent activity and ensuring preventative measures are implemented.
• Responsible for horizon scanning and producing assessments as to the level of risk to the relevant businesses.
• Pro‑active external engagement liaising with law enforcement and other sectors to maintain FCU visibility of the fraud threat landscape.
• Challenge the existing ways of working to improve the overall approach.

What will you bring to the role?

The Head of Investigations will have proven experience of leading complex Fraud and resultant money laundering investigations in either financial services, legal or law enforcement sectors and is required to understand the environment in which this role operates. In addition you will have extensive experience of developing teams, including coaching and/or mentoring, which is essential to the position.

The role holder requires excellent written skills and strong verbal skills; part of the role will involve communicating with colleagues around the world and may be required to attend meetings outside of the standard working hours.

Negotiation and influencing skills are required to ensure that the business engages in investigations and discussions around preventative controls. There may be occasions where the business has other priorities, so the ability to deal with challenging situations is a must. There equally may be occasions where the business requires support from the FCU with little advance warning, therefore flexibility will be essential.

Other key skills required for the role include:

• Great organisational skills, an excellent eye for detail to ensure a high level of accuracy in written documentation, using judgment based on best practice and previous experience.
• Experience working with the Microsoft Office suite of products including PowerPoint, OneNote, Power BI, and SharePoint is required.
• An understanding of risk and governance operations in financial services firms is required.
• Up‑to‑date knowledge of current trends in fraud prevention and identification, e.g. insights and legislation.
• Leadership/management experience is essential. Remote management experience would be an advantage given that the team members will be spread around the globe.
• Fraud/Financial Crime qualifications are preferred but not essential.
• Knowledge of technological solutions (e.g. governance, risk and control systems, fraud prevention systems) would be an advantage.
• Experience working in an investment environment would be an advantage but is not essential.

This is a fantastic opportunity to become part of an evolving leadership team, making your mark in Financial Crime. If you have the commitment to drive forward change and innovation, then we want to hear from you today!

Rewards designed for you

Flexible work - help you find the best balance between work and lifestyle.

Health and wellbeing - rewards that can be tailored to support you and your family.

Invest in our business - by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards - ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close‑knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We’re a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We’re dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include technology, information security, finance, risk, audit, governance, marketing and communications as well as our people team. Join our strategic team and help us look after everything from creating an amazing end‑to‑end employee journey to keeping our systems safe. You’ll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.