Head of Digital Operations - AI‑Driven Customer Ops

Dubizzle Limited; Manchester; Hybrid; GBP 68,000 - 80,000; Full time

Job summary

A growing online marketplace in Manchester is seeking a Head of Digital Operations to lead customer support with a focus on digital transformation and operational excellence. The successful candidate will oversee a remote team, ensure high standards in customer interactions, and drive efficiency through technology. The role offers a salary of up to £80,000, alongside a range of benefits including company equity and annual leave.

Benefits

Company equity

25 days annual leave + Bank Holidays

1 extra day off for your Birthday

Employee Assistance Programme

Perks at Work benefit platform

Opportunities for career development

Qualifications

• Proven leadership in scaling customer operations through digital transformation.
• Experience implementing support tech including CRM systems, automation and AI tooling.
• Ability to inspire, coach and develop customer-focused teams.

Responsibilities

• Own customer support strategy across buyers and sellers.
• Lead multi-disciplinary teams for escalations and support queries.
• Ensure compliance with platform policies and regulatory obligations.

Skills

Leadership in scaling customer operations

Cross-functional leadership

Problem solving

Data-driven decision making

Excellent communication

Tools

CRM systems

AI tooling

Job description

A growing online marketplace in Manchester is seeking a Head of Digital Operations to lead customer support with a focus on digital transformation and operational excellence. The successful candidate will oversee a remote team, ensure high standards in customer interactions, and drive efficiency through technology. The role offers a salary of up to £80,000, alongside a range of benefits including company equity and annual leave.