Head of Accounts & Client Success - Remote

Adcrate; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading performance creative agency in the UK is hiring a Senior Account Manager to lead the Account Management function and elevate client experience. This remote role requires 3-5+ years in account services within a creative agency, strong leadership skills, and a commitment to premium client communication. You will be responsible for client success, coaching Account Managers, and developing systems for world-class service.

Benefits

Annual team retreat

Supportive remote culture

Fast growth opportunities

Qualifications

• 3-5+ years experience in account/client services in a creative or performance-driven agency.
• A calm, confident communicator skilled in expectation-setting.
• Experience managing or mentoring account talent is a plus.

Responsibilities

• Act as senior point of contact for key client accounts.
• Manage escalations and tricky conversations.
• Run weekly AM syncs and develop playbooks.

Skills

Account management

Client communication

Leadership

Retention strategies

Tools

Slack

Notion

Google Workspace

Loom

Job description

A leading performance creative agency in the UK is hiring a Senior Account Manager to lead the Account Management function and elevate client experience. This remote role requires 3-5+ years in account services within a creative agency, strong leadership skills, and a commitment to premium client communication. You will be responsible for client success, coaching Account Managers, and developing systems for world-class service.