Head Housekeeper

Klarent Hospitality Group; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in the UK is seeking a dedicated Head Housekeeper to oversee the housekeeping department, ensuring excellence in guest care and maintaining high standards. The ideal candidate will be passionate, possess a positive attitude, and demonstrate strong communication skills. Responsibilities include managing the team, inspecting guest rooms, assigning duties, and addressing guest feedback. This role also offers opportunities for personal development and generous team benefits including cash incentives, complimentary hotel stays, and more.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted use of leisure facilities

Free car parking

Discounted hotel stays

Fully funded apprenticeships

Pension enrolment

Qualifications

• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Ambitious and hard working.
• Excellent grooming standards.

Responsibilities

• Oversee housekeeping department to deliver excellence in guest care.
• Take on management responsibilities in the absence of Accommodation Manager.
• Inspect guestrooms daily for excellent standards.
• Check furnishings and equipment for cleanliness and repair.
• Assign duties to room attendants and manage team communication.
• Log maintenance defects and communicate guest feedback.

Skills

Passionate and willingness to learn

Positive attitude

Good communication

Ability to work flexible hours

Job description

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• In addition to your annual holiday entitlements, an option to buy additional annual leave.
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Head Housekeeper role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you???

Klarent Hospitality are recruiting for an Head Housekeeper

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• As Head Housekeeper you are responsible for overseeing your department to deliver an excellence in guest care and Team Member experience
• In the absence of the Accommodation Manager, you will take on all management responsibilities
• You will be the face of the department, communicating with the Front Desk
• Inspecting guestrooms on daily basis to ensure excellent standards
• Check furnishing and equipment are clean and in good repair, paying attention to details
• Assign special daily, weekly, and monthly duties to room attendants
• Checking the computer system (ONQ) throughout the day for an update of room status
• Support and liaise with the team delegations of duties, rooms, rotas
• To be fully conversant with all Housekeeping departmental Procedures
• Report and log any rooms which do not require service
• Report and log any maintenance defects found in the rooms and assigned areas
• Work in line with any other Housekeeping Supervisors
• Handle, follow up and communicate any comments or complaints.