Head Concierge

Premier Estates Limited; Croydon; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading property management company in Croydon seeks a Head Concierge to deliver outstanding customer service in a modern development. Responsibilities include managing deliveries, monitoring security systems, and supervising a team of 8 concierge staff. The ideal candidate will possess strong communication skills, an SIA License, and a penchant for team collaboration. This full-time role offers a competitive salary and multiple benefits including a flexible rota and employee referral scheme, ensuring a supportive work environment.

Benefits

Westfield Health cash back plan

Support for career development

Employee referral scheme

Team uniform

20 holiday days

Discretionary bonus

Qualifications

• Must have strong communication skills, both written and verbal.
• Excellent IT skills and ability to grasp new concepts quickly.
• Applicants must possess an SIA License.

Responsibilities

• Deliver excellent customer service to residents.
• Manage all deliveries and issue keys.
• Conduct patrols and monitor CCTV.
• Liaise with contractors and manage a team of 8 concierge staff.

Skills

Strong communicator

Excellent team player

Proficient IT skills

Strong multi-tasking ability

Possession of an SIA Licence

Job description

Saffron Square - Saffron Sq, 6 Saffron Central Sq, Croydon, CR0 2FT

Ref 21384 Closing date 24/12/2025 Location Saffron Square - Saffron Sq, 6 Saffron Central Sq, Croydon, CR0 2FT Salary 30000 - 33000

HEAD CONCIERGE POSITION AT PREMIER ESTATES

LOCATION – Saffron Square - Saffron Sq, 6 Saffron Central Sq, Croydon, CR0 2FT

WORKING HOURS – Monday – Friday 11am – 8pm

SALARY – £30,000 - £33,000 per annum (depending on experience)

CONTRACT – Full-time, Permanent

ABOUT US

Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

BENEFITS

• Working in a small team, with a flexible rota
• Westfield Health cash back plan
• Support your career development.
• Employee referral scheme
• Team Uniform*
• 20 Holiday days
• Discretionary bonus

JOB DESCRIPTION

Saffron Square is a modern contemporary development boasting an iconic 43 storey tower situated in the heart of Croydon with excellent transport links into London and Gatwick Airport within 15 mins.

Saffron Square hosts approx. 800 luxury apartments and is easily identifiable in the Croydon skyline. Saffron Square also benefits from a landscaped roof top garden and residents’ gym.

Responsibilities will include, but are not limited to;

• Deliver excellent customer service to our residents
• Be responsible for all deliveries
• Issue keys
• Carry out patrols
• Monitor CCTV
• Liaising with contractors
• Line managing a team of 8 concierge staff (4 x day and 4 x night)

Please Note: You will be provided with the relevant guidance and support to be successful in the role.

WHAT WE ASK FROM YOU;

• Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organization.
• Excellent team player
• Proficient IT Skills
• Strong Multi-Tasking Ability
• Ability to grasp new concepts quickly
• Be in possession of an SIA Licence

For more information about this position, or to find out more about Premier Estates, please visit our website for further details. If you would like to contact us, please email our recruitment team at [e-mail] who will be happy to help and provide further details.

All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. *some developments vary