Guest Services Team Leader: Create Memorable Stays

PPHE Hotel Group; City of London; On-site; Full time

Job summary

A leading hotel group in the City of London is seeking a Guest Services Team Leader. You will be the first and last point of contact for guests, ensuring exceptional service and managing requests with a caring attitude. The ideal candidate possesses excellent interpersonal and communication skills, with previous experience in a guest services role preferable. This position offers competitive pay and various employee benefits including wellness days and discounts.

Benefits

30 days of holiday per year

Discounted hotel rates

F&B discounts

Access to pay before payday

Gym discounts

Free dry cleaning for uniform

Annual staff parties

Qualifications

• Good command of English and excellent communication skills.
• Previous experience as a Senior Switchboard Operator, Guest Services Host, or Hotel Receptionist preferable.

Responsibilities

• Manage guest requests promptly and helpfully.
• Lead by example and motivate front office team members.
• Create an amazing impression for guests.

Skills

Excellent interpersonal skills

Communication skills

Leadership

Customer service

Job description

A leading hotel group in the City of London is seeking a Guest Services Team Leader. You will be the first and last point of contact for guests, ensuring exceptional service and managing requests with a caring attitude. The ideal candidate possesses excellent interpersonal and communication skills, with previous experience in a guest services role preferable. This position offers competitive pay and various employee benefits including wellness days and discounts.