Guest & Owner Experience Supervisor – Guest Services Lead

Hoburne Ltd; Paignton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading holiday park provider in the UK is looking for a Guest & Owner Experience Supervisor to manage reception operations and provide exceptional service to guests and owners. The role requires previous experience in hospitality, strong communication skills, and the ability to multitask effectively. This permanent position offers 37.5 hours per week with shift flexibility and opportunities to work in a vibrant team environment. Competitive pay and benefits are offered, including holidays and parental leave.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink with Hoburne Team Card

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday (pro-rata)

Employee Assistance Programme

Qualifications

• Experience in a receptionist or administrative role, preferably in hospitality.
• Ability to manage financial transactions like invoicing and accounts.
• Excellent multitasking abilities with attention to detail.

Responsibilities

• Manage reception operations, maintaining owner accounts, and handling aftersales.
• Assist guests with check-ins, check-outs, and inquiries, ensuring high service levels.
• Champion face-to-face communication to resolve issues effectively.

Skills

Communication skills

Organizational abilities

Customer service experience

Financial processes familiarity

Proficiency in Microsoft Office

Job description

A leading holiday park provider in the UK is looking for a Guest & Owner Experience Supervisor to manage reception operations and provide exceptional service to guests and owners. The role requires previous experience in hospitality, strong communication skills, and the ability to multitask effectively. This permanent position offers 37.5 hours per week with shift flexibility and opportunities to work in a vibrant team environment. Competitive pay and benefits are offered, including holidays and parental leave.