Guest Experience Specialist - VIP & Personalised Stays

Exclusivepeople; England; On-site; GBP 27,000; Full time

Job summary

A hospitality company in the UK is seeking a Guest Services Assistant to deliver exceptional guest experiences. Responsibilities include personalizing service, supporting the Front of House team, and managing VIP guest profiles and complaints. The ideal candidate will have strong communication skills and attention to detail to ensure guests feel at home. This full-time position offers a salary of £26,403 plus excellent benefits, contributing to an enjoyable work environment.

Benefits

Excellent benefits

Employee recognition programs

Qualifications

• Experience in guest services or hospitality is preferred.
• Ability to handle guest complaints and follow-up.
• Proficiency in customer engagement and service personalization.

Responsibilities

• Provide personalized service to ensure a seamless guest experience.
• Enhance the guest journey based on feedback and interactions.
• Support the reception and concierge teams to create a welcoming environment.

Skills

Exceptional guest service

Attention to detail

Communication skills

Job description

A hospitality company in the UK is seeking a Guest Services Assistant to deliver exceptional guest experiences. Responsibilities include personalizing service, supporting the Front of House team, and managing VIP guest profiles and complaints. The ideal candidate will have strong communication skills and attention to detail to ensure guests feel at home. This full-time position offers a salary of £26,403 plus excellent benefits, contributing to an enjoyable work environment.