Guest Experience Specialist

greene king; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known hospitality company in Cheltenham, UK, is seeking Hotel Staff to create unforgettable moments for guests. You will meet and greet customers, check them into their rooms, and ensure a warm welcome through excellent service. The role requires a willingness to learn, attention to detail, and a passion for customer satisfaction. Employees enjoy numerous perks, including discounts and career advancement opportunities.

Benefits

Competitive salary

33% discount for staff

25% discount for loved ones

Free employee assistance program

Refer a friend bonus

Access to wage before payday

Retail discounts

Qualifications

• Heartfelt and memorable customer experience.
• Meet and greet customers upon arrival.
• Answer telephone enquiries and handle complaints.
• Ensure front of house is safe, legal, and clean.

Responsibilities

• Provide excellent service to customers.
• Check guests into their hotel rooms.
• Address customer complaints efficiently.

Skills

Willingness to learn

Attention to detail

Passion for customer service

Team player

Job description

A well-known hospitality company in Cheltenham, UK, is seeking Hotel Staff to create unforgettable moments for guests. You will meet and greet customers, check them into their rooms, and ensure a warm welcome through excellent service. The role requires a willingness to learn, attention to detail, and a passion for customer satisfaction. Employees enjoy numerous perks, including discounts and career advancement opportunities.