Guest Experience & Operations Manager

Whitbread Group; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality leader is seeking a Duty Manager for their Premier Inn in Coventry. The ideal candidate will have previous experience in retail or management, focusing on delivering outstanding customer service and leading a team effectively. This permanent position offers 24 hours a week with a competitive pay rate of up to £13.36 per hour. Applicants should possess strong leadership skills, excellent communication, and organizational abilities to manage hotel operations and ensure exceptional guest experiences.

Benefits

Training and support

Discounts on rooms and meals

Pension and saving schemes

Various discounts on utilities and shops

Qualifications

• Experience in retail or managing teams is required.
• Proven skills in customer experience delivery.
• Ability to inspire and lead others effectively.

Responsibilities

• Lead a high-performing team to ensure smooth hotel operations.
• Ensure compliance with health & safety standards.
• Create exceptional guest experiences.

Skills

Leadership

Customer service excellence

Communication

Organizational skills

Job description

A hospitality leader is seeking a Duty Manager for their Premier Inn in Coventry. The ideal candidate will have previous experience in retail or management, focusing on delivering outstanding customer service and leading a team effectively. This permanent position offers 24 hours a week with a competitive pay rate of up to £13.36 per hour. Applicants should possess strong leadership skills, excellent communication, and organizational abilities to manage hotel operations and ensure exceptional guest experiences.