Guest Experience Lead — Elevate 5★ Service & Growth

Beaverbrook Holdings Limited.; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel group in the United Kingdom seeks an Assistant Guest Experience Manager. In this role, you will ensure smooth front office operations and deliver a 5* guest experience by leading and motivating the team. Key responsibilities include managing guest queries and supporting recruitment and training. The ideal candidate should have 5* hospitality experience, excellent communication skills, and a commitment to exceptional service. This position offers significant development opportunities and attractive benefits.

Benefits

Discounts on retail, gym memberships, cinema tickets

Wide range of qualifications and development opportunities

Discounted rates on Food & Beverage

28 days annual leave, rising by 1 day each year

Pension

Life Insurance

Sick Pay

Long Service Awards

Cycle to work scheme

Earn up to £600 through recommend a friend scheme

Qualifications

• 5* hospitality experience and familiarity with LQA standards.
• Ability to inspire and lead a team towards exceptional service.
• Confidence in handling guest queries and complaints.

Responsibilities

• Lead and motivate the team for high-quality service.
• Support Head of Guest Experiences with team management.
• Handle guest queries and ensure smooth check-ins/outs.

Skills

Excellent communication skills

Organisational skills

5* hospitality experience

Attention to detail

Job description

A prestigious hotel group in the United Kingdom seeks an Assistant Guest Experience Manager. In this role, you will ensure smooth front office operations and deliver a 5* guest experience by leading and motivating the team. Key responsibilities include managing guest queries and supporting recruitment and training. The ideal candidate should have 5* hospitality experience, excellent communication skills, and a commitment to exceptional service. This position offers significant development opportunities and attractive benefits.