Guest Experience Duty Manager - Front Office Lead

Roxburghe Hotel; Kelso; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury Scottish hotel seeks an experienced Duty Manager to lead the Front Office team and ensure guests receive a memorable stay. This full-time position requires flexibility to work various shifts, including evenings and weekends. Responsibilities include guest experience management, team leadership, and maintaining high standards of service. The ideal candidate will have previous management experience and a passion for exceptional guest service, with the ability to motivate a team and handle guest complaints effectively. Benefits include paid holidays, meal discounts, and more.

Benefits

30 days paid holiday after 1 year of service

50% discount on food & beverage

Free meals whilst on shift

Free golf membership

Free on-site parking

Recommend a friend scheme

Quarterly recognition programme

Hotel stay discounts at sister properties

Access to exclusive perks and discounts

Telus Health employee assistance program

Qualifications

• Minimum of 2 years’ experience in a guest-facing role.
• Previous supervisory or management experience is essential.
• Experience in the hospitality industry is preferred.

Responsibilities

• Ensure every guest receives a warm welcome and luxury experience.
• Handle and resolve guest complaints effectively.
• Provide leadership and motivate the Front Office team.

Skills

Exceptional guest service

Team leadership

Strong communication

Problem solving

Multitasking

Education

2 years' experience in guest facing role

Supervisory or management experience

Full, clean UK driver’s licence

Tools

Hospitality software

Microsoft Office

Job description

A luxury Scottish hotel seeks an experienced Duty Manager to lead the Front Office team and ensure guests receive a memorable stay. This full-time position requires flexibility to work various shifts, including evenings and weekends. Responsibilities include guest experience management, team leadership, and maintaining high standards of service. The ideal candidate will have previous management experience and a passion for exceptional guest service, with the ability to motivate a team and handle guest complaints effectively. Benefits include paid holidays, meal discounts, and more.