Governance Operations Analyst

Aon Hewitt; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurance firm is seeking a Governance Analyst to play a vital role in managing their Complaints framework within the Business Governance team. This hybrid role combines critical governance oversight with the need for strong communication skills. The ideal candidate will understand business and insurance landscapes and have experience in risk environments. The company values diversity and promotes personal wellbeing, offering various benefits including Global Wellbeing Days.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Continuous learning culture

Qualifications

• Strong understanding of governance activities in a business context.
• Ability to review and analyze performance metrics.
• Experience in maintaining operational resilience systems.

Responsibilities

• Contribute to governance activities and monitor performance metrics.
• Handle day-to-day operation of Binder and Delegated Authority controls.
• Support Aon UK Limited business units in adhering to governance requirements.

Skills

Commercial understanding of business and the insurance market

Experience of working in a risk and control environment

Excellent written and oral communication skills

Time management and organisational skills

Experience of automation/ AI

Proactive self-starter with good attention to detail

Job description

Join us as a Governance Analyst, where you will play a vital role in the effective management of our Complaints framework within the Business Governance team.

This is a hybrid role with the flexibility to work from our Kraków office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Contribute to the appropriate implementation of governance activities including Operational Resilience, ORTPs, Financial Promotions, Conduct Risk, Conflicts of Interest, Complaints, Product Governance, Binder Governance, E&O Governance, AP declarations.
• Support Aon UK Limited business units in monitoring performance against agreed KRIs, including formal reporting, following the central risk management and control frameworks.
• Handle the day‑to‑day operation of the Binder and Delegated Authority controls and ensure that contractual obligations agreed with insurers are met.
• Maintenance of the OneView Operational Resilience system, ensuring resources are up to date and business service reviews are conducted as they fall due.
• Collaborates with the Product Governance and Data Privacy Teams working to mutually agreed and understood objectives and processes to effectively support Business activity whilst maintaining central Governance requirements.
• Review and analyse performance metrics, identifying and investigating weaknesses or areas of non‑compliance, escalating as appropriate, and working with key partners to agree and implement solutions.
• Contribute to specific project initiatives as appropriate.
• Assist with coordination of management responses for compliance reviews and audits and ensuring that all matters of significance are monitored and tracked through to completion.
• Support all activities to ensure that the business units understand and adhere to governance requirements in key areas.

How this opportunity is different

Specifically, the role of Governance Analyst operates within a pool of cross‑skilled resources, providing multi‑disciplined support, through:

• Coordinating, undertaking and supporting governance activities in accordance with the requirements of Aon’s own internal policies and procedures and those of its regulators.
• Providing support to members of the Business Governance team and wider business.
• Where appropriate, taking ownership for assigned projects and initiatives.

Skills and experience that will lead to success:

• Commercial understanding of business and the insurance market.
• Experience of working in a risk and control environment.
• Excellent written and oral communication skills, including report writing and presentations.
• Time management and organisational skills.
• Experience of automation/ AI.
• Proactive self‑starter, with good attention to detail.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

Please attach CV in English only!

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