Global Head of SaaS Customer Delivery

Sycurio Group; Guildford; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading technology company in Guildford is seeking a Head of SaaS Customer Implementation to redefine payment experiences for contact centres. The role involves leading global delivery strategies, managing customer engagements, and collaborating across teams to ensure customer excellence. The ideal candidate has over 10 years of experience in customer delivery and strong leadership skills in the B2B SaaS space.

Qualifications

• 10+ years of experience leading Customer Delivery organizations.
• 5+ years in B2B SaaS.
• Experience in handling customer escalations.

Responsibilities

• Define and execute a global customer delivery strategy.
• Lead Customer Enablement and Professional Services teams.
• Own and evolve the delivery roadmap.

Skills

Customer Delivery Leadership

Technical Fluency

Strategic Mindset

Excellent Leadership Skills

Professional Services Management

Customer-facing Project Delivery

Problem Solving

Attention to Detail

Communication Skills

Job description

A leading technology company in Guildford is seeking a Head of SaaS Customer Implementation to redefine payment experiences for contact centres. The role involves leading global delivery strategies, managing customer engagements, and collaborating across teams to ensure customer excellence. The ideal candidate has over 10 years of experience in customer delivery and strong leadership skills in the B2B SaaS space.