Global Customer Service Supervisor: Lead Teams & Drive KPIs

Greene Tweed & Co; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

A multinational technology company is seeking a Customer Service Supervisor to manage customer service teams across multiple regions. The role involves leading, monitoring performance, and resolving customer complaints while ensuring high-quality service delivery. Ideal candidates will possess at least 3 years in a supervisory role within a B2B environment and a Bachelor's degree in Business or a related field. Experience with S/4 Hana is desirable. Join a dynamic team focused on innovation and customer success.

Benefits

Opportunities for advancement

Cutting-edge technology

Qualifications

• Minimum 3 years’ experience in a team lead or supervisory role.
• Minimum of 5 years in a business to business customer service environment.
• Experience managing teams based across multiple countries.

Responsibilities

• Lead a team of customer service representatives to deliver high-quality service.
• Monitor and analyze key performance indicators for continuous improvement.
• Manage escalated customer complaints and resolve them satisfactorily.

Skills

Leadership

Communication

Problem Solving

Team Management

Change Implementation

Education

Bachelor’s degree in Business

HS Diploma

Tools

S/4 Hana

Job description

A multinational technology company is seeking a Customer Service Supervisor to manage customer service teams across multiple regions. The role involves leading, monitoring performance, and resolving customer complaints while ensuring high-quality service delivery. Ideal candidates will possess at least 3 years in a supervisory role within a B2B environment and a Bachelor's degree in Business or a related field. Experience with S/4 Hana is desirable. Join a dynamic team focused on innovation and customer success.