Glasgow OSS Service Engineer - Desk-Side IT Support

Hitachi, Ltd.; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in Glasgow is seeking an OSS Service Engineer to provide Desk Side Support to IT users. This role involves diagnosing IT-related issues, managing physical inventories, and ensuring all equipment functions effectively. The ideal candidate has a formal IT qualification and strong communication skills. Commitment to service quality and adherence to defined procedures are essential. Join us to contribute to innovative projects and make a significant impact.

Qualifications

• Proven ability to resolve IT-related issues effectively.
• Strong communication skills for interacting with users and teams.
• Self-driven and capable of working independently.

Responsibilities

• Provide Desk Side Support to IT users.
• Manage physical inventory of devices and accessories.
• Conduct routine checks of computer rooms and related equipment.
• Follow OSS procedures as outlined in governance documentation.

Skills

IT issue diagnosis

Effective communication

Proactive mindset

Inventory management

Education

Formal IT qualification from accredited institution

Job description

A leading technology company in Glasgow is seeking an OSS Service Engineer to provide Desk Side Support to IT users. This role involves diagnosing IT-related issues, managing physical inventories, and ensuring all equipment functions effectively. The ideal candidate has a formal IT qualification and strong communication skills. Commitment to service quality and adherence to defined procedures are essential. Join us to contribute to innovative projects and make a significant impact.