Generator Service Controller

Watling JCB Limited; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment dealership in Peterborough is looking for a dynamic individual to oversee generator service activities. The role involves coordinating logistics and ensuring customer satisfaction in a fast-paced environment. Ideal candidates will have proven customer service experience, strong communication skills, and the ability to manage multiple tasks effectively. The position offers a Monday to Friday schedule, competitive salary, and additional benefits including annual leave and pension contributions.

Benefits

22 Days Annual Leave and Bank Holidays

Pension contributions

Competitive Salary

Qualifications

• Proven experience working in a customer-focused sales or service environment.
• Excellent timekeeping and reliability.
• Ability to work autonomously and manage priorities.

Responsibilities

• Build and maintain strong, positive relationships with customers.
• Coordinate logistics of container deliveries and ensure timely equipment movement.
• Handle all incoming calls efficiently and provide technical advice.

Skills

Customer-focused service experience

Strong communication skills

Detail-oriented

Organizational skills

Ability to multitask

Job description

This is a demanding, customer-facing role responsible for coordinating and controlling generator service activities. You will assess job priorities, allocate work to the Power Generator Engineer team, and ensure all service, repair, and logistics activities are completed efficiently and on schedule.

Working closely with the Depot Manager, Service Supervisor, and Sales Department, you will support service planning, operational performance, and customer satisfaction while ensuring machine downtime is kept to an absolute minimum.

Company Information:

Watling JCB Limited is a privately owned and owner-managed profit-making organisation and one of the most progressive JCB Dealerships in the world for the sales and customer support of Construction, Industrial, Access and Waste & Recycling equipment.

As a result of continued growth within our Industrial division, we are looking for a high-calibre, forward-thinking and energetic individual with a strong “can-do” attitude. We are seeking someone who thrives in a diverse and challenging sales environment, embraces change and takes ownership of both their personal success and the long-term success of the business.

Flexibility, commitment and energy are essential, as Watling JCB continues its strategy to remain the JCB Dealer of choice across all market sectors.

Department:

Aftermarket Department

• Monday to Friday: 08:00am to 5pm with 30mins lunch (42.5 hour week)
• Basic Salary TBC + 22 Days Annual Leave and Bank Holidays, + Pension and other benefits

Duties/Responsibilities:

• Build and maintain strong, positive relationships with internal and external customers
• Meet and exceed customer expectations while maintaining profitability
• Manage the logistics of container deliveries, including scheduling and coordination
• Coordinate unit collections and deliveries, ensuring timely and accurate movement of equipment
• Handle all incoming calls efficiently, providing technical advice where required
• Take full ownership of customer calls, representing the company with confidence and professionalism
• Manage Pre-Delivery Inspections (PDIs) and the 24-hour call-out service
• Efficiently plan and allocate work to generator engineers to minimise machine downtime
• Raise service job cards and repair documentation accurately and promptly
• Ensure customers are fully informed of repair progress and any additional work requirements
• Process internal account invoicing accurately and efficiently
• Monitor and control work-in-progress, ensuring it does not exceed one month
• Maintain professional, timely, and accurate communication with JCB / the Manufacturer via the JCB Dealer Support Portal
• Provide holistic support to the Service Supervisor and wider Service Department, assisting with operational and administrative tasks as required

Abilities, Skill Set and Experience:

• Proven experience working in a customer-focused sales or service environment
• Honest, reliable, and trustworthy with excellent timekeeping
• Ability to work on own initiative and manage priorities effectively
• Strong communication skills at all levels – verbal, written, and telephone
• Highly detail-oriented with strong organisational skills
• Ability to multitask and manage multiple customer demands simultaneously
• Professional, positive, cooperative, and flexible attitude
• Strong commercial awareness and understanding of business realities