General Manager NEW Medirest Posted today Competitive London Operations

Compass Group; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading healthcare services company is seeking a General Manager for their healthcare operation in Central London. The role involves overseeing the Soft FM services in a busy hospital environment, ensuring operational excellence, financial performance, and leadership of a high-performing team. Candidates should have extensive experience in Soft FM, strong P&L management skills, and a proven ability to build relationships with stakeholders. The position offers a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Comprehensive pension scheme

Access to digital GP and health benefits

Career development and progression pathways

Exclusive discounts with various retailers

Wellness and mindfulness sessions

Qualifications

• Extensive Soft FM management experience in healthcare.
• Strong P&L and financial management expertise.
• Proven track record managing large teams and multiple service lines.
• Exceptional communication, negotiation, and stakeholder management skills.
• Proactive, solution-focused attitude.

Responsibilities

• Drive outstanding performance across Soft FM services.
• Lead budgets and forecasts, optimise costs, and uncover revenue opportunities.
• Ensure services meet contractual SLAs and KPIs.
• Inspire and lead a team of 60+ colleagues.
• Build strong relationships with hospital leadership, clients, and suppliers.
• Champion innovation, sustainability, and service enhancements.

Skills

Soft FM management experience

P&L and financial management

Team management

Communication and negotiation skills

Solution-focused attitude

Job description

Job Title: General Manager – Healthcare - Central London
Location: Central London
Salary: Competitive + benefits
Hours: 5 out of 7 - 40 hous a week
Sector: Medirest | Compass Group UK&I
Clearance: DBS

Lead Boldly. Deliver Excellence. Shape Healthcare.

Medirest is at the heart of UK healthcare, delivering exceptional services that support patients, staff, and communities. We’re looking for a dynamic, commercially driven General Manager to lead our Central London operation, overseeing a high‑performing Soft FM contract in a fast‑paced hospital environment.

This is your chance to make a real impact—leading a talented on‑site team, delivering world‑class services, and driving operational and commercial success every single day.

What You’ll Do

As General Manager, you will own the end‑to‑end Soft FM operation—covering cleaning, catering, portering, security, car park, and retail services. You’ll ensure flawless service delivery, operational excellence, and strong financial performance across a busy Central London hospital.

Key Responsibilities:

• Operational Leadership: Drive outstanding performance across all Soft FM services, ensuring safety, hygiene, and patient satisfaction are always top priorities.

• Commercial & Financial Management: Lead budgets and forecasts, optimise costs, and uncover opportunities for revenue growth and efficiency.

• Contract Excellence: Ensure all services meet contractual SLAs and KPIs, working closely with NHS partners and stakeholders.

• People Leadership: Inspire, develop, and lead a team of 60+ colleagues, including senior managers, fostering a culture of excellence and accountability.

• Stakeholder Engagement: Build strong, trusted relationships with hospital leadership, clients, and suppliers.

• Continuous Improvement: Champion innovation, sustainability, and service enhancements that set new benchmarks in healthcare FM.

About You

You’re a confident, results‑focused leader with a strong commercial mindset and proven experience in Soft FM, ideally within healthcare. You thrive under pressure, love building high‑performing teams, and consistently deliver results.

You will bring:

• Extensive Soft FM management experience

• Strong P&L and financial management expertise

• Proven track record managing large teams and multiple service lines

• Exceptional communication, negotiation, and stakeholder management skills

• A proactive, solution‑focused attitude with the drive to succeed

Why Medirest / Compass Group UK&I?

We don’t just deliver services—we empower people to be their best. In return, we offer:

✅ Competitive salary
✅ Comprehensive pension scheme
✅ Access to digital GP and health benefits
✅ Career development, learning programmes, and progression pathways
✅ Exclusive discounts with TUI, Expedia, Tesco, Sainsbury’s, and more
✅ Up to 44% off cinema tickets
✅ Wellness and mindfulness sessions
✅ A culture of inclusion, respect, and belonging

About Us

Medirest, part of Compass Group UK&I, is proud to partner with the NHS to deliver exceptional support services across the UK. Diversity, inclusion, and opportunity are at the heart of who we are, and we believe every colleague deserves the tools and support to thrive.

Ready to Make Your Mark?

If you’re a driven leader with a passion for excellence in healthcare FM, we want to hear from you. Step into a role where your leadership directly impacts patient experience, team performance, and operational success.

Apply today and lead the future of hospital facilities management in Central London.