General Manager

Winslade Manor Ltd.; Exeter; On-site; GBP 45,000; Full time

Job summary

A prestigious hospitality venue in Exeter is looking for a General Manager to oversee its operations. The role includes management of the restaurant, bar, and events, requiring leadership skills and operational expertise in a high-paced environment. Candidates should have substantial experience in hospitality management and a strong focus on delivering exceptional customer experiences.

Benefits

Performance-based incentives

Opportunity for growth

Collaborative working environment

Qualifications

• Proven experience as a General Manager or in a senior leadership role in hospitality.
• Hands-on approach with operational strength and attention to detail.
• Experience with budgeting, P&L, and cost control.

Responsibilities

• Oversee the day-to-day operations across the restaurant, bar, events, and catering.
• Drive service standards and exceed guest expectations.
• Manage staffing, recruitment, and training.

Skills

Leadership

Financial Management

Customer Service

Communication

Problem-solving

Job description

£45,000 plus tips and additional incentives

Location:

We are seeking a dynamic, experienced and driven General Manager to oversee the day-to-day operations across all aspects of Winslade Manor – including the restaurant, bar, events, and external catering services. Working closely with the Managing Director and Executive Chef, you will lead the front-of-house and operations teams, ensuring flawless execution, a strong financial performance, and an outstanding guest experience.

Description

Basking in the glory of its numerous accolades, Winslade Manor stands as a beacon of excellence and sophistication. Nestled in an idyllic setting, the manor is celebrated for its timeless charm and unwavering commitment to delivering an exceptional guest experience. As we embark on a new chapter, we are in search of a proactive and hands-on Restaurant Manager to lead our team and uphold the highest standards of service.

Job Overview

Winslade Manor seeks a results-driven Restaurant Manager to oversee overall operations. The ideal candidate will showcase strong business acumen, effectively manage day-to-day activities, ensure financial success, and maintain exceptional customer service. This pivotal role demands a leader who can take full accountability for P&L responsibility, staff management, and gross profit optimization.

Key Responsibilities

• Provide strong, hands-on leadership across all departments, fostering a high-performance culture. With the successful candidate being seen as the host for all busy services and events.
• Manage day-to-day operations across the restaurant, bar, events, and outside catering contracts
• Collaborate closely with the Managing Director and Executive Chef on strategic planning and operational delivery
• Drive service standards and consistently exceed guest expectations
• Oversee staffing, recruitment, training, and team development
• Monitor financial performance including budgeting, forecasting, and cost control
• Ensure compliance with health & safety, licensing, and food safety regulations
• Develop and maintain supplier relationships and stock management systems
• Act as the face of the business, maintaining client relationships and driving new business opportunities, particularly in the events and outside catering sectors

About You

• Proven experience as a General Manager or senior leadership role in a high-end, fast-paced hospitality environment
• Exceptional leadership and people management skills
• Operationally strong with a hands-on approach and eye for detail
• Financially astute with experience in budgeting, P&L, and cost control
• Outstanding communication and organisational skills
• Flexible, adaptable, and calm under pressure
• Passionate about hospitality and creating memorable experiences
• Experience in events and off-site catering logistics is a significant advantage

What We Offer

• A competitive salary and performance-based incentives
• Opportunity to work in one of Devon’s most prestigious hospitality venues
• A supportive and collaborative working environment

Opportunities for growth and development within an ambitious and expanding business

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