Gateline Assistant

First Group; Taunton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A transportation company is hiring a Gateline Assistant for Taunton Station. The role involves ensuring the safe operation of ticket barriers, providing customer assistance, and selling tickets. Candidates must demonstrate strong customer service skills, numerical ability, and effective communication. This position offers comprehensive training and various employee benefits, including free rail travel and health care plans. Applicants should be prepared for shift work, including weekends and bank holidays.

Benefits

Free rail travel for employees and family

Discounted shopping and gym membership

Employee assistance programme

Qualifications

• Ability to work independently and as part of a team.
• Strong decision-making abilities in crisis situations.

Responsibilities

• Assist in the safe operation of the gateline ticket barriers.
• Provide information and assistance to customers.
• Inspect and issue tickets.

Skills

Exceptional front line customer service

Numerical ability

Strong verbal and written communication skills

Job description

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

Reporting to the Station Manager, the role of Gateline Assistant works within a team of Gateline Assistants ensuring the safe operation of the Station's Ticket Barriers.

About the Job:

As a Gateline Assistant, you will assist in the safe operation of the gateline ticket barriers and provide information and assistance to customers. At times you will also be required to sell tickets and serve passengers with penalty fares.

Your main responsibilities will be:

• Delivering a high level of service to customers
• Assisting in the day to day operation of the automatic ticket barriers
• Ensuring customer security and responding to customer enquiries
• Inspecting and issuing tickets
• Addressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
• Selling tickets via a mobile ticket machine and associated accountancy processes

You’ll need to be:

• Able to deliver exceptional front line customer service
• A Self-starter with a can do attitude
• Confident when decision making
• Able to remain calm yet directive in a crisis
• Able to work to strict procedures

As a minimum you will need to have:

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Strong verbal and written communication skills

Location

Taunton Station is a busy location in the heart of Somerset. The station has recently had a new Multi story carpark and new Gateline and ticket office.

Working pattern

This role involves working shifts including weekends and bank holidays.

Additional information

This advert has been created to generate a talent pool of suitable candidates to appoint as and when roles are approved in future.

Applicants successfully short listed will be invited to undertake a competency based interview. The successful applicants will be required to meet the medical standards of this role, including drugs and alcohol screen. A Basic DBS is also a requirement of this role.

Full training will be provided, and the first three weeks will be at our Training Centre in Swindon. Training is Monday to Friday, and you will be provided with a travel pass and hotel accommodation.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/