Garden Centre Team Leader

Britishgardencentresonline; Hitchin; On-site; GBP 60,000 - 80,000; Part time

Job summary

A family-run garden centre is seeking a part-time Team Leader for 25 hours per week, including weekends. The role involves providing excellent customer service, supporting the Manager, and mentoring retail advisors. Candidates should be flexible, detail-oriented, and have supervisory experience. Duties include stock administration, maximising sales, and leading the team to ensure high standards. The position offers benefits such as onsite parking and staff discounts. Interested applicants should send their CVs to the hiring manager.

Benefits

Onsite car parking

Staff discount at Garden Centres and Restaurants

Access to Woodthorpe Leisure Park

Qualifications

• Must be fully flexible with weekend working.
• Experience with social media and customer service is a plus.
• Experience with visual merchandising preferred.

Responsibilities

• Provide great customer service and support the Manager.
• Mentor retail customer advisors for positive customer experience.
• Manage stock administration, including booking and invoicing.
• Maximise store sales and profitability.
• Lead and motivate the team, providing feedback and coaching.
• Resolve customer complaints calmly and confidently.

Skills

Excellent customer service

Supervisory experience

Able to work on one’s own initiative

Adhering to company policies

Work well under pressure

Good time management

Professionalism and reliability

Job description

Part Time 25 Hours Per Week – Including Weekends

As one of our Team Leaders, your role will include providing great customer service, along with supporting the Manager and mentoring our retail customer advisors, ensuring all our customers receive a positive experience once they set foot in the department.

You will be working across the Centre being involved with planning and building all our seasonal changes.

You will have a positive “can do” attitude and be a skilled Supervisor driving the team through great standards and exemplary customer service

Responsible for the efficient operation of a quality service operation through supervisory and administrative work in the till department. Must be fully flexible with weekend working. Will include early and late working shifts.

What we Offer:

Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills required:

• Excellent customer service.
• Supervisory experience.
• Able to work on one’s own initiative.
• Adhering to company policies.
• Work well under pressure.
• Good time management.
• Professionalism and reliability.

Previous experience with social media and customer service

Previous experience with visual merchandising

Duties will include:

• Stock Administration – Booking in and Invoice control
• Maximising sales and profitability of store.
• Sales focused and accountable for providing great customer service.
• Reliable and have a keen eye for detail around the customers experience in your department.
• Ensuring the highest standards of merchandising and inventory control are maintained and liaising with suppliers when required.
• Leading by example and be able to motivate the team.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organise workflow and ensure that team members understand their duties and delegated tasks.
• Receive complaints and resolve problems in a calm and confident manner.
• Confidently communicate with external and internal customers.
• Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

How to apply:

Please send your CVs to Martin Barnes Hiring Manager

[e-mail]

Applications close Tuesday 30th December 2025