Fully Remote Case Manager, Multilingual Advocate

Percepta, Llc; Remote; GBP 28,000 - 33,000; Full time

Job summary

A leading customer service company is seeking a proactive Case Manager to handle customer and dealer enquiries. The role involves managing cases from start to finish, ensuring customer satisfaction through effective communication and problem-solving. Candidates should have strong writing skills and fluency in Dutch and German and/or English. This is a full-time, fully remote position offering competitive benefits and annual leave.

Benefits

22 days annual leave

Company pension

Life Assurance 4x annual salary

Private medical and insurance

Discounts on brand new vehicles

Free on-site parking

Qualifications

• Strong communication and writing skills.
• Fluency/proficiency in Dutch and German and/or English to C1 or native fluency level.
• Possess problem-solving skills necessary to make decisions based on sound reasoning.

Responsibilities

• Manage individual customer cases from start to finish to ensure issues are fully resolved.
• Promote positive customer and dealer relationship ensuring maximum satisfaction.
• Keep accurate records of discussions and correspondence with customers.

Skills

Strong communication and writing skills

Fluency in Dutch and German and/or English

Problem-solving skills

Time-management skills

Education

Secondary School qualifications or similar

Job description

A leading customer service company is seeking a proactive Case Manager to handle customer and dealer enquiries. The role involves managing cases from start to finish, ensuring customer satisfaction through effective communication and problem-solving. Candidates should have strong writing skills and fluency in Dutch and German and/or English. This is a full-time, fully remote position offering competitive benefits and annual leave.