FULL TIME CLIENT ADVISOR - WEEKEND MAX MARA STORE - LONDON

Maxmarafashiongroup; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion retailer in London is looking for a Full Time Client Advisor to deliver exceptional customer service and drive brand sales. The ideal candidate will have 1-3 years of retail experience, excellent communication skills, and the motivation to achieve personal and team goals. This position offers full training and an attractive salary package.

Qualifications

• Minimum 1-3 years of retail experience; luxury experience is a plus.
• Ability to maintain high service standards and develop client relationships.
• Proactive in pursuing personal and team sales goals.

Responsibilities

• Assist customers according to brand philosophy and service standards.
• Achieve store objectives individually and as part of a team.
• Ensure merchandise is displayed properly and maintain knowledge of products.
• Deliver excellent customer service and handle inquiries or complaints.

Skills

Conversational English

Retail experience (1-3 years)

Client relationship management

Motivation to achieve goals

Job description

FULL TIME CLIENT ADVISOR - WEEKEND MAX MARA STORE - LONDON

Job Description

FULL TIME CLIENT ADVISOR @ WEEKEND MAX MARA STORE

The sales assistant is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.

Main Responsibilities

• Assists the customers in accordance with the Brand philosophy, service and quality standards
• Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
• Clientele activities
• Ensure that all merchandise is properly displayed and organized
• Maintain and update professional and technical knowledge
• Delivers excellent service to ensure high levels of customer satisfaction
• Deals with customer queries and complaints
• Acts as ambassador of the customer‑centric logic within the store

Profile

• Demonstrate good conversational English
• Have minimum 1-3 years of Retail experience; luxury a plus
• Develop and maintain strong client relationships
• Ensure each customer receives a consistent and professional service
• Be motivated to achieve personal and team goals
• Continuously maintain high standards

Potential permanent work for good candidates. Full training will be given, attractive salary and package offered.

About Max Mara Fashion Group

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret‑à‑porter. The first Italian clothing company, founded in 1951, with the aim of offering “haute de gamme” women's clothing produced according to industrial processes of excellence. Passion, commitment and tradition have created a unique fashion style.

• 9 brands
• 60+ collections per season
• 14,000,000+ items sold per year
• 105 countries in the world
• 2,500+ mono‑brand stores
• 10,000+ multi‑brand stores
• 27 languages spoken
• 5,500+ collaborators in the world

Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.

We are committed to equality of opportunity for all employees. We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.