Fulfilment Shift Leader

Tesco Plc; Cambridge; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in Cambridge is looking for a Fulfilment Shift Leader to coordinate a team and enhance customer service in a fast-paced environment. Responsibilities include on-the-job coaching and ensuring safety for both staff and customers. The role offers a competitive pay starting at £14.76 per hour with flexible working opportunities and various employee benefits.

Benefits

20-22 days of holiday plus personal days

10% employee discount

Access to free wellbeing services

Life cover of five times your pay

Flexible working options

Uniform provided

Qualifications

• Role model great customer service.
• Build strong relationships to create team spirit.
• Communicate effectively to keep the team informed.
• Confidently take the lead when necessary.
• Make efficient decisions and handle change.

Responsibilities

• Coordinate a team to deliver results.
• Improve customer service through coaching.
• Ensure a safe working and shopping environment.

Skills

Customer service

Team building

Clear communication

Leadership

Flexibility

Job description

Fulfilment Shift Leader - Cambridge Bar Hill Extra

Location: Cambridge, England, United Kingdom

Availability window: See table below

Shift hours
Sun 13:00:00 – 23:00:00
Mon 13:00:00 – 23:00:00
Tue 13:00:00 – 23:00:00
Wed 13:00:00 – 23:00:00
Thu 13:00:00 – 23:00:00
Fri 13:00:00 – 23:00:00
Sat 13:00:00 – 23:00:00

Rate of pay
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Responsibilities

• As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
• You will take ownership of activities by coordinating a team to deliver.
• As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
• You will have a great understanding of how your team is performing and be the expert in delivering practical actions for its improvement by taking a hands-on approach.
• With your guidance, your area will always remain a safe place to work and shop.

Requirements

• You are able to role model giving great, natural customer service ensuring every customer’s needs are met.
• Be able to build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• You are a clear communicator and use a variety of methods to keep the team well informed.
• Be confident in taking the lead as at times you will be in charge.
• You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• You have energy and drive to deliver beyond expectations and effectively balance priorities.
• Always looking for ideas and opportunities to serve Britain’s shoppers a little better every day.

What’s in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com

Referrals increase your chances of interviewing at Tesco by 2x

Cambridge, England, United Kingdom 1 day ago

Cambridge, England, United Kingdom 1 week ago

Important note

We cannot restructure the original job postings beyond formatting without altering content. The provided text contained multiple sections that appear to be aggregated from various roles and regions. This refined version keeps the core Tesco Fulfilment Shift Leader responsibilities, qualifications, and benefits while removing irrelevant or duplicative lines and ensuring proper HTML structure with allowed tags.