Frontline Customer Support

Utilita Energy Ltd; Aberdeen City; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading energy company is seeking a Frontline Customer Support agent in Scotland. You will sell energy products, assist customers directly, and engage in meter-related activities. The role offers a basic salary of £26,208 plus uncapped commission, alongside generous perks including annual leave, pension contributions, and healthcare benefits. Join a team focused on innovation and customer care.

Benefits

25 days of annual leave plus bank holidays

Smart Pension contribution

Event Perks for tickets to gigs

Healthcare benefits including dental and eye care

3x salary death in service benefit

24/7 support services

Paid volunteering day per year

Qualifications

• Results-focused, passionate about delivering exceptional service.
• Ability to handle objections effectively.

Responsibilities

• Be the face of Utilita, attending new and existing customers' homes.
• Sell the benefits of our products and services.
• Conduct meter reads, update customer information, and book meter installs.

Skills

Proven track record in face-to-face sales environment

Confident communicator with strong objection handling

Tech savvy and comfortable using a tablet or handheld device

Job description

Frontline Customer Support page is loaded## Frontline Customer Supportlocations: Dundee: Aberdeentime type: Full timeposted on: Posted Todayjob requisition id: JR100544Frontline Customer Support**Job Title:** Frontline Customer Support **Location:** *Ayrshire, Motherwell, Aberdeen & Dundee* **Salary:** £26,208 basic plus uncapped commission **Hours:** 40 hours per week – Monday to FridayThis is more than a sales role, it’s your chance to be on the frontline for Utilita Energy. If you thrive in a fast-paced sales environment and want to be part of a team that's making a real difference, we want to hear from you.At Utilita Energy, we believe in powering homes with fairness, innovation, and care. We’re not just selling energy, we’re helping customers take control, reduce costs, and make smarter choices for everyday life.As a Frontline Customer Support agent you will be the face of Utilita, attending new and existing customers homes, selling the benefits of our products and services, along with additional activities such as meter reads, updating customer information and booking meter installs **What we offer:*** Guaranteed basic salary* Uncapped commission earnings - 15 Live fuels per week £25.00 per fuel = £375.00 commission* Guaranteed minimum earnings on commission for the first 4 weeks to get you started (T’s & C’s Apply)* 4-day virtual training induction programme with all equipment & uniform provided**What You’ll Bring**We’re looking for someone who’s results-focused, and passionate about delivering exceptional service, this is your chance to make an impact and showcase your skills and experience. * Proven track record in face-to-face sales environment.* Confident communicator with strong objection handling.* Tech savvy and comfortable using a tablet or handheld device.**Here’s Why You’ll Love Working Here*** **Time to Recharge:** Enjoy 25 days of annual leave, plus bank holidays, because balance matters.* **Smart Pension:** We’ll contribute 4% of your salary when you contribute 5%, a solid investment in your future.* **Event Perks:** Win tickets to major gigs, festivals, and shows across the UK, because we know how to celebrate.* **Health Care That Cares:** Dental, eye care, treatments, diagnostics, and consultations.* **Peace of Mind:** Our death in service benefit pays 3x your salary to your next of kin.* **24/7 Support:** Access counselling, legal and financial advice, GP services, and more.* **Give Back:** Take a paid volunteering day each year and join us in fundraising for causes that matter.To be successful in this role you will be required to pass a security vetting process.*Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.***The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.**As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.