Front Office Manager - Coldra Court Hotel

The Celtic Manor Resort; Newport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality venue in the UK is seeking a Front Office Manager to lead a high-performing team at the Coldra Court Hotel. The ideal candidate will have strong leadership and people management skills, alongside expertise in Rooms Division. This role offers competitive pay, amazing benefits, and opportunities for career development in a thriving environment.

Benefits

Career development training

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end‑of‑year awards

Qualifications

• A highly skilled manager with a strong, hands‑on leadership style.
• Outstanding people management skills to inspire and lead a team.
• Expertise in Rooms Division within the hospitality industry.

Responsibilities

• Maintain the highest level of service quality throughout the property.
• Provide seamless operational support in the Front Office.
• Create lasting impressions for guests by going beyond expectations.

Skills

Leadership

People management

Rooms Division expertise

Flexibility

Dedication

Opera system knowledge

Job description

JOB TITLE

Front Office Manager - Coldra Court Hotel

DEPARTMENT

Front Office - Coldra Court Hotel

CONTRACTTYPE

Permanent

RATE OFPAY

Competitive plus amazing benefits

HOURS

Full Time

LOCATION

Newport, NP18

OVERVIEW

Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Manager based at our Coldra Court Hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE

• A highly skilled manager with a strong, hands‑on leadership style—someone who tackles challenges head‑on and thrives under pressure.
• Outstanding people management skills—you’ll inspire, organise, and lead a high‑performing team to success.
• Rooms Division expertise—your experience in this sector of the hospitality industry is essential, especially in a quality‑driven, high‑volume environment.
• Flexibility & dedication—our guests deserve the best, and sometimes that means going the extra mile.
• A passion for excellence—our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
• Opera system knowledge—a plus, but not a dealbreaker!

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Maintain the highest level of service quality throughout the property.
• Be the backbone of Front Office—provide seamless operational support for a smooth and flawless guest experience.
• Go beyond expectations—anticipate guest needs and create moments that leave a lasting impression.
• Stay cool under pressure—thrive in fast‑paced environments and keep things running effortlessly during peak times.
• Turn first‑time guests into loyal visitors—create such an incredible experience that they can’t wait to return!

BERECOGNISED AND REWARDED

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end‑of‑year awards

GROW WITH US

• As a Celtic Collection employee, I am equipped, trained, and supported to do the best job I can.
• I am proud to be part of The Celtic Collection and would recommend it to others.
• I work in an inclusive, friendly, positive and constructive environment.
• I am encouraged to learn, grow and develop and to try new things in my role.
• I am thanked and recognised for the work I do, and my views and ideas are valued.
• I am crystal clear about our ambition, and I can contribute to it every day.

RECRUITMENT INFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.