Front of House Team Leader

Stonegate Pub Company; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK pub operator in Bristol is seeking an experienced Front of House Team Leader to oversee team performance and enhance guest experiences at the Old Post Office. The ideal candidate will lead and motivate staff, ensuring smooth operations while creating a welcoming environment. Benefits include a reward card for discounts, online benefits portal, and early access to wages. Candidates must be 18 or over due to alcohol sales.

Benefits

25% off food and drink

Online discounts portal

VIP entry to pubs

Corporate gym discounts

Early access to wages

Qualifications

• Excellent leadership skills to motivate and encourage the team.
• Ability to maintain smooth operations and consistency.
• Strong customer service orientation.

Responsibilities

• Lead and motivate the team to deliver excellent guest experiences.
• Maintain smooth operations and consistency.
• Create a warm and welcoming environment for guests.

Skills

Team leadership

Customer service

Conflict resolution

Job description

Bristol, Bristol, United Kingdom, BS16 3TT

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Old Post Office.

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Old Post Office is a community pub in the heart of Fishponds. We cater for all occasions with our extensive drink selection, including real ales and traditional ciders, alongside craft beers, cocktails, and a vast spirit collection. We have great sports viewing with full coverage of Sky & BT Sports, live music, traditional pub food, refreshing drinks, and a friendly atmosphere.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Old Post Office you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Old Post Office directly.