Front of House Security Officer - B37 7YN

Ward Security Limited; Metropolitan Borough of Solihull; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading security services provider in the UK is looking for professional and dependable Front of House Security Officers to join their team in Birmingham. You will ensure the safety and security of clients, visitors, and staff while delivering a welcoming and professional experience. Applicants must possess a Security SIA licence, with excellent communication skills and a proactive attitude being essential. This role offers a pay rate of £13.45 per hour for a mix of day and night shifts, along with various employee benefits and training opportunities.

Benefits

Uniform

SIA Licensing savings scheme

Cycle to Work Salary Sacrifice scheme

Pension and Life Assurance benefits

Employee Assistance Programme

Diversity Champion awards

Qualifications

• Good customer service and communication skills.
• Experience within a similar position is preferred.
• 5-year checkable work history.

Responsibilities

• Deter unauthorized activity/entry.
• Offer advice/assistance to staff, visitors, and contractors.
• Protect the premises, property, and personnel from theft and damage.

Skills

Customer service skills

Communication skills

Proactive attitude

Tools

CCTV

Job description

Front of House Security Officer - B37 7YN

Job Description

Posted Monday 15 December 2025 at 01:00

We are looking for two professional and dependable Front of House Security Officers to join our team in Birmingham. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.

Your duties will include monitoring and patrolling the premises, managing access control, responding promptly to incidents, and maintaining a visible and reassuring presence at all times.

The ideal candidates will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors. Security SIA licence essential, CCTV desirable

Position: Front of House Office Security Officer
Pay rate: £13.45 per hour
Shift Pattern: 1 officer working Wednesday to Sunday nights 12 hour shifts 19:00-07:00. 1 officer working Saturday and Sunday day shift Monday and Tuesday night shift.
Location: Birmingham B37 7YN

Must have:

• Good customer service and communication skills
• Experience within a similar position is preferred
• 5-year checkable work history

Duties:

• To deter unauthorised activity / entry
• To offer advice / assistance to staff, visitors and contractors.
• Protect the premises, property and personnel from theft, damage, and violence.
• Patrol the building to prevent fire, flood, theft, and damage.
• Provide access to the premises to staff, visitors and contractors as instructed by the client.
• Issue and log keys; ensure their security and safe return after use.
• Operating, monitoring, and responding to installed security and safety systems including, access control, intruder, and fire alarms.
• Maintaining a log of occurrences.
• Production of incident reports.
• Ensure all incidents are escalated correctly and in a timely manner.
• Direct and assist visitors.
• Monitoring and overseeing the effective performance of security equipment.
• To provide cover for the reception desk as and when required.
• Carry out weekly checks of the fire exits and intruder alarm system.
• Comply with and operate site security instructions and policies
• Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats.

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.