Front of House Manager

Nfamilycareers; Royal Tunbridge Wells; On-site; GBP 29,000 - 38,000; Full time

Job summary

An innovative early-years education provider in Tunbridge Wells is seeking a Front of House Manager. Responsibilities include welcoming families, managing operations, and ensuring the nursery runs smoothly. This role requires strong organisational and problem-solving skills, along with a background in delivering exceptional customer service. The position offers a competitive salary of £29,910 – £37,003 annually, plus attractive perks, making it a rewarding opportunity in a supportive environment.

Benefits

Competitive salary

Performance bonus

Up to 35 days holiday

Annual development fund

No uniforms

Enhanced family leave

Childcare discounts

Loyalty rewards

Coaching and mentoring

Referral scheme

Travel support

Social events

Qualifications

• Experience in prioritising and multitasking under pressure.
• Know how to manage budgets and procurement needs.
• Great communication skills – both verbal and written.

Responsibilities

• Be the face of the nursery, welcoming parents and children.
• Make sure our Parent Breakfast Bar is well-stocked every morning.
• Monitor occupancy and keep families informed.

Skills

Prioritisation and multitasking

Budget management

IT skills

Decision-making

Customer service

Communication skills

Partnership building

Positive attitude

Workload management

Tools

Google Suite

Job description

We’re more than just a nursery group. We’re the UK’s most innovative early‑years education provider. At N Family Club we dreamed of reimagining early years education, becoming a place that fosters creativity, embraces a curriculum‑led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!

Department: Nursery Operations

Location: Tunbridge Wells, Kent

Compensation: £29,910 – £37,003 / year

Role Overview

As a Front of House Manager at N Family, you’ll use your people and organisational skills to go beyond for parents, children, and your team every single day. You’ll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. As a natural problem‑solver who thrives in a fast‑paced environment, you’ll help us achieve our vision of becoming the most loved early years education group in the UK.

Your key responsibilities

• Be the face of the nursery, welcoming parents and children every day and being their go‑to contact.
• Make sure our Parent Breakfast Bar is well‑stocked and looking great every morning.
• Stay on top of emails, session changes, and tour bookings to support families.
• Help new children settle in so they feel safe, happy, and confident.
• Support the kitchen and cleaning teams to keep things running smoothly.
• Make sure the nursery is safe, clean, and well‑maintained throughout the day.
• Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
• Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
• Assist with Family Club events and newsletters to engage parents and foster community.
• Lead by example in care, safety, and teamwork, supporting your team when needed.

Our Front of House Managers should have

• Experience in prioritising and multitasking under pressure.
• Know how to manage budgets and procurement needs.
• Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
• A solid decision‑maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
• A background in leading consistent and exceptional customer service.
• Great communication skills – both verbal and written.
• A love for building and maintaining strong parent partnerships.
• A positive, glass‑half‑full outlook.
• The ability to manage your workload and deliver results.

The N Advantage package

• Competitive salary – £26,437 – £28,683 per annum
• Performance bonus – Up to £1,750 annually.
• Industry‑leading holiday allowance – Up to 35 days, including a personal ‘Me’ day and Christmas closure.
• Development fund – £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
• No uniforms – £100 clothing allowance for style freedom!
• Family‑friendly – Enhanced parental/fostering/neonatal leave after 2 years.
• Childcare – 40% discount, plus 6 emergency days annually.

And that’s not all!

• Loyalty rewards – 5‑year bonus: around‑the‑world trip + 2 bonus weeks off. 10‑year bonus: “Out of this world” experience + 2 more weeks off!
• N Coaching & Mentoring – Empowering team members with access to 3 ILM‑approved coaching programmes.
• Referral scheme – Earn up to £1,000 per successful hire.
• Amazing discounts – Save on groceries, shopping, fitness, and more.
• Travel support – Season ticket loans and cycle‑to‑work scheme.
• Socials & Wellbeing – Annual parties, team events, gym discounts, and online fitness.
• And much, much more!

Why N Tunbridge Wells St Johns Road?

Join our fantastic team at this 92‑place nursery in the heart of Tunbridge Wells, Kent. Getting here is a breeze – just a short walk from Tunbridge Wells station, with great bus links and train connections to London and beyond.

Why N Family Club?

At N Family Club we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.

Join us today

To spark big ideas in young minds and shape a career you’ll love.

What's next?

If you think you got what it takes, click apply and fill in our super quick (1 min) application form!

Want to read more about N, our benefits and work culture? Visit our Careers website or our Glassdoor Page.