Front-of-House & Guest Experience Manager

Hosted Home; Witney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury rural retreat in Witney is seeking a Guest Services Manager to oversee a front of house team including Luggage Porters and Chauffeurs. The role demands strong leadership skills, a focus on guest satisfaction, and the ability to manage multiple responsibilities effectively. Candidates should have significant experience in luxury hospitality and strong communication and organizational skills. This position offers numerous perks designed to promote well-being and a sense of belonging within the team.

Benefits

Biannual company socials

Exclusive staff rates

Colleague spaces stocked with food and drinks

30 days holiday, increasing with service

Uniform provided and cleaned

Qualifications

• 3+ years of experience managing front of house teams in luxury hospitality.
• Confident in recruiting, training, and developing a diverse team.
• Excellent communication skills for interacting with team and guests.

Responsibilities

• Oversee guest journey, managing arrivals and departures effectively.
• Lead and support Luggage Porters, Valets, and Chauffeurs.
• Ensure expectations of members and guests are consistently exceeded.

Skills

Front of house management experience

Creativity and problem solving

Organizational skills

Communication skills

Technical savvy (OPERA knowledge)

Financial acumen

Job description

A luxury rural retreat in Witney is seeking a Guest Services Manager to oversee a front of house team including Luggage Porters and Chauffeurs. The role demands strong leadership skills, a focus on guest satisfaction, and the ability to manage multiple responsibilities effectively. Candidates should have significant experience in luxury hospitality and strong communication and organizational skills. This position offers numerous perks designed to promote well-being and a sense of belonging within the team.