Front of House Assistant

Darlington Borough Council; Tees Valley; On-site; GBP 26,000; Part time

Job summary

A local council is looking for a Front of House Assistant to join the Darlington Hippodrome team on a 23-hour contract. The role includes providing excellent customer service and working on a rotating seven-week schedule mainly at the Hippo Lounge and Hullabaloo Cafe. Key qualities include being organized, calm under pressure, and a strong customer service orientation. The role offers 32 days of annual leave and various employee benefits.

Benefits

32 days Annual Leave

Local Government Pension Scheme

Flexible working

Generous Leave schemes

Access to training and development

Physiotherapy service

Cycle to Work Scheme

Employee discounts

Qualifications

• Must be 18 years or older due to serving alcoholic drinks.
• Experience in customer service is preferred.

Responsibilities

• Welcome customers and ensure first-class customer service.
• Work on a seven-week rolling rota with set shifts.
• Collaborate with the Front of House team during performances.

Skills

Customer service orientation

Organizational skills

Ability to stay calm under pressure

Flexibility

Job description

Front of House Assistant (Ref: POS000434)

Salary £25,185 per annum (pro rata) Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Part time

Job and Application details

Categories: Catering / Cleaning
Directorate: N/A Published Date: 09/01/2026 Closing Date: 23/01/2026

An exciting opportunity to join Darlington Hippodrome Front of House Assistant team for a 23 hour contract.

The successful candidate must be committed to working a seven‑week rolling rota with set shifts working mainly on the Hippo Lounge and the Hullabaloo Cafe, but also working front of house for performances. The applicant must also have a flexible approach to working as our show and event programme can change.

The Front of House Assistants are the public face ofers and ensure that we deliver first‑class customer service, welcoming all customers.

Applicants for this role must be organised, stay calm under pressure and have a love of working in a customer‑orientated field.

As you will be working in a licensed premises and serving alcoholic drinks to customers, you should be aged 18 and over.

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro‑rata for part‑time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the Fakten of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employeeancinance Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and supporting information.

General information for applicants: If you haveleven further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail].

We are an equal opportunities' employer. We welcomeVT applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.