Front Desk Shift Leader — Elevate Guest Experience & Upsell

Crimson Hotels Group; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality organization in the United Kingdom seeks an experienced Shift Leader to supervise front desk operations and deliver exceptional customer service. The ideal candidate will have a charismatic personality, leadership skills, and a commitment to guest satisfaction. This position offers opportunities for career progression, training, and a range of employee benefits including discounted travel and healthcare support.

Benefits

Discounted room rates through Hilton Family

Private Healthcare Plan

Learning and development opportunities

Promotion opportunities

Front office upselling incentives

Recommend a Friend incentive

Hero Of The Month recognition programme

Free meals on duty

Free dry-cleaning for uniform

Free weekly English classes

Social and wellbeing events

Qualifications

• Previous experience in a similar role is required.
• Commitment to delivering exceptional customer service.
• Good command of the English language.

Responsibilities

• Supervise Front Desk operations during your assigned shift.
• Monitor the appearance and performance of receptionists.
• Maximize sales revenues through up-selling.
• Manage Guest requests, inquiries, and complaints promptly.

Skills

Exceptional customer service skills

Leadership

Charismatic personality

Flexible attitude

Job description

A leading hospitality organization in the United Kingdom seeks an experienced Shift Leader to supervise front desk operations and deliver exceptional customer service. The ideal candidate will have a charismatic personality, leadership skills, and a commitment to guest satisfaction. This position offers opportunities for career progression, training, and a range of employee benefits including discounted travel and healthcare support.