Fraud & Disputes Analyst

ProPivotal; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic trusted service provider in Oxford is seeking a Fraud/Disputes Analyst to make a significant impact by ensuring safe customer transactions. In this role, you will conduct KYC checks, investigate accounts for fraudulent activity, and efficiently resolve customer disputes. Ideal candidates should have a strong attention to detail, excellent communication skills, and a minimum of two years' experience in KYC checks or customer service. This position requires reliability and a proactive approach to problem-solving.

Qualifications

• 2+ years of experience with KYC checks and customer service.
• Strong attention to detail essential for fraud investigation.
• Comfortable using PCs and handling customer inquiries.

Responsibilities

• Conduct KYC checks for supplier and customer accounts.
• Investigate accounts for suspicious activity.
• Resolve customer disputes efficiently and professionally.

Skills

Attention to detail

Research skills

Excellent communication

Tools

Microsoft Office

Job description

Fraud/Disputes Analyst – KYC (£13/hr)

This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem‑solving, research, and providing top‑quality support while building expertise in KYC and fraud prevention.

What You’ll Do:

• Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
• Investigate accounts and bookings to detect suspicious or fraudulent activity
• Handle customer inquiries via phone and email regarding account verification and disputes
• Resolve disputes efficiently, providing clear, actionable guidance to customers
• Collaborate with team members to improve processes and meet operational goals
• Take ownership of daily tasks with reliability, attention to detail, and proactive‑solving

Required Skills & Qualifications:

• Availability to work two weekends every four weeks
• Strong attention to detail and research skills
• Minimum 2 years of experience conducting KYC (Know Your Customer) checks, with a background in customer service
• Comfortable using PCs and Microsoft Office
• Excellent verbal and written communication, including professional phone etiquette

Preferred Skills:

• Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)

ProPivotal is an equalopportunity employer and considers qualified applicants for employmentregardless of race, gender, gender identity, gender expression, age, color,religion,disability, veteran's status, sexualorientation, or any other protected factor.