Food Hall Manager — Lead Service & Performance

Sainsbury's Supermarkets Ltd; Ruislip; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Food Manager at the Ruislip location. You will lead a team, ensuring high standards in customer service and operational efficiency. Responsibilities include managing staff, compliance, and delivering exceptional shopping experiences. Candidates should have proven management experience in a high-volume environment and a passion for customer satisfaction. The role offers great rewards, including a competitive salary and numerous employee benefits.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching up to 7.5%

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Outstanding customer service and ability to coach a team.
• Familiarity with KPIs and performance indicators.
• Experience leading teams in dynamic, customer-facing roles.

Responsibilities

• Role model high standards and efficiency in the food hall.
• Manage compliance and enhance customer service.
• Ensure optimal stock availability for customers.
• Oversee store operations and support colleagues.

Skills

Customer service

Team management

Operational leadership

Performance management

Job description

A leading supermarket chain is seeking a Food Manager at the Ruislip location. You will lead a team, ensuring high standards in customer service and operational efficiency. Responsibilities include managing staff, compliance, and delivering exceptional shopping experiences. Candidates should have proven management experience in a high-volume environment and a passion for customer satisfaction. The role offers great rewards, including a competitive salary and numerous employee benefits.