Food & Beverage Supervisor

English Heritage Ltd; Gainsborough CP; On-site; GBP 80,000 - 100,000; Full time

Job summary

A heritage organization is seeking a Food & Beverage Supervisor at Gainsborough Old Hall. This position involves managing staff, supporting recruitment, and achieving financial targets. The ideal candidate will have experience in a customer-facing role and staff management in food or beverage settings. Benefits include 25 days' holiday, matched pension contributions, flexible hours, and opportunities for career progression within the heritage sector.

Benefits

25 days' holiday plus bank holidays

Matched pension contributions up to 10%

Flexible hours

Free access to all sites for you and up to six friends

25% discount in shops and cafes

Enhanced parental leave

Options to buy additional leave

Inclusive working atmosphere

Qualifications

• Experience in a customer-facing role in a visitor attraction or food & beverage environment.
• Experience managing staff to deliver high standards.
• Experience generating profit by meeting income targets.

Responsibilities

• Support recruitment, induction, and training of staff.
• Line-manage staff using performance reviews.
• Schedule shifts for cafe and staff needs.
• Manage financial targets and budgets.
• Take on Duty Management shifts twice per week.

Skills

Customer service

Staff management

Profit generation

Food safety knowledge

Job description

Title

Food & Beverage Supervisor

Location

Gainsborough Old Hall, Parnell Street, Gainsborough, Lincolnshire, DN21 2NB

Salary

From £25,593 p.a. pro rata dependent on skills and experience.

Job Type

Permanent

Schedule

36 hours per week from April to October, 21.5 hours per week (3 days) from November to March.

Responsibilities

• Support recruitment, induction and training of staff to deliver agreed service standards and drive sales performance.
• Line‑manage staff using Performance Development Reviews and a coaching & mentoring style.
• Schedule shifts to meet the needs of the cafe and staff.
• Support day‑to‑day delivery of financial targets and manage expenditure budgets, including timely submission of seasonal timesheets.
• Take on Duty Management shifts on average twice per week.

Qualifications

• Experience of working in a customer‑facing role in a visitor attraction or food & beverage environment.
• Experience of managing staff to deliver consistently high standards.
• Experience of generating profit by meeting income targets and controlling costs.
• Knowledge of HACCP, Food Safety, allergen and labelling legislation.

Additional Information

Please see the attached job description for the full criteria, essential skills and further details.

Interviews will be held on week commencing 16th February at Gainsborough Old Hall.

Benefits

• Salary £25,593
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• Opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• Inclusive working atmosphere - support from all backgrounds, religions and with different needs
• Opportunities to attend live music and history events

Contact & Employment Rights

For workplace adjustments or working patterns, contact Joley Baker, Site Manager, at [e-mail]. No agencies please.

Everyone's welcome at English Heritage. We are committed to an equitable, diverse and inclusive workplace. We support wellbeing with mental health first aiders, Employee Assistance Programme and reasonable adjustments.