FNOL Customer Experience Advisor - Flexible Hours

Steer Automotive Group; Coleshill Heath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service firm in Coleshill Heath is looking for a Customer Experience Advisor to provide exceptional customer support. In this role, you will manage claims and ensure a smooth claims journey for clients. Candidates should exhibit confident communication, multitasking abilities, and excellent organizational skills. Join us and take your career to the next level with opportunities for growth and development in a supportive team environment.

Benefits

Competitive salary plus performance-related bonus

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Wagestream – Financial Wellbeing app

Cycle to work scheme

Accredited ongoing training – paid for by the business

Career progression opportunities

Qualifications

• Excellent customer service skills and a friendly demeanor are essential.
• Ability to handle multiple tasks effectively in a fast-paced environment.
• Strong organizational skills to manage customer files accurately.

Responsibilities

• Deliver outstanding service to customers and work providers.
• Accurately log and manage new claims in a timely manner.
• Handle multiple tasks with precision and professionalism.
• Support the team to consistently meet service level targets.
• Manage all aspects of the customer journey, including inquiries and complaints.

Skills

Confident communication style

Multitasking

Organisational skills

Attention to detail

Job description

A leading automotive service firm in Coleshill Heath is looking for a Customer Experience Advisor to provide exceptional customer support. In this role, you will manage claims and ensure a smooth claims journey for clients. Candidates should exhibit confident communication, multitasking abilities, and excellent organizational skills. Join us and take your career to the next level with opportunities for growth and development in a supportive team environment.