Floor Manager - London Stores

Dr. Martens; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A popular British footwear brand is seeking a Floor Manager in London to oversee retail operations and lead a diverse team. The ideal candidate will have experience as an Assistant Store Manager or Supervisor in retail, with a focus on sales and customer service. The role offers competitive benefits and opportunities for personal development in a dynamic work environment.

Benefits

Bonus incentives

65% off all footwear

50% off all accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Complimentary access to virtual GP

Qualifications

• Several years of experience in a retail supervisory role.
• Fluency in English at a business level, additional languages are a plus.
• Confident in coaching, mentoring, and developing a team.

Responsibilities

• Manage day-to-day retail operations to meet company expectations.
• Assume leadership in the absence of the management team.
• Ensure compliance with health and safety regulations.

Skills

Team leadership

Sales orientation

Customer service

Coaching skills

Problem-solving

Tools

Microsoft Office

POS systems

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

SO WHATS THE STORY - Floor Manager - London

We are looking for an engaging, inspirational Floor Managers to help lead the diverse team at one of our London stores, we have positions available across Central London stores.

Our Floor Manager will work in hand in hand with the management team creating a strong partnership to provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens. While also focusing on your own development, you will be a driving force in cultivating a great working environment within your store always ensuring your teams well-being is at the heart of your decision making.

THE GIG - Floor Manager - London

• Take responsibility of day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration)
• Assume responsibility of the store & team in absence of the management team
• Take responsibility for health & safety and security issues within the store
• Achieve set KPI’s (i.e. Sales/CR/UPT) in line with the store P&L budget
• Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience.
• Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
• Work closely with your Store Manager to take commercial decisions for the store in line with our business objectives.

At Dr.Martens your duties will go hand in hand with the below qualities;

• You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Great relationship management that delivers results through effective teamwork
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

To be our Floor Manager you should have/or be;

• Passion for our product.
• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand, for a few years.
• Confident in coaching, developing and mentoring teams.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Demonstrates resilience, together with a solution driven mindset.
• Fluency in English at a business level. Additional languages would be a benefit.
• Good IT skills – confident to use Microsoft Office and POS systems.

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

At Dr.Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr.Martens community.