Fleet Controller

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle solutions provider is seeking a customer-focused individual for a role based in Trowbridge. You'll ensure efficient vehicle repair processes while liaising with customers to minimize downtime. The successful candidate should have experience in customer service, strong communication skills, and a keen eye for detail. With a flexible benefits package, including an excellent bonus scheme and hybrid working, this role offers a dynamic and supportive environment.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Experience in customer service roles.
• Strong communication skills essential.
• Ability to deliver accurate work under pressure.

Responsibilities

• Monitor vehicle maintenance and repair progress.
• Liaise with customers regarding vehicle downtime.
• Ensure timely and cost-effective execution of repairs.
• Source cost-effective parts to minimize vehicle downtime.

Skills

Strong communication skills

Attention to detail

Customer service experience

Ability to work under pressure

Ability to manage multiple tasks

Job description

Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best‑known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You’ll support our customers keep their vehicles on the road. When vehicles go in for maintenance or repair, you’ll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum, liaising with the customer throughout.

You’ll be based in our Trowbridge office 3 days per week. Please note, office attendance may vary during the initial training period.

This role has an on‑call element and will work on a roster, for which sufficient notice will be provided.

You’ll also:

• Ensure that all repairs are duly authorised before the supplier commences work and all details are enteredaccurately on to the system.
• Ensure that whenauthorising repairs, the maintenance history on the vehicle is checked thoroughly.
• Make sure all repairs carried out are executed in a timely and cost‑effective manner, with minimum disruption to the customer.
• Source cost effective new and used parts to assist suppliers and to alleviate vehicle downtime.

What you’ll bring.

You’ve previously worked in a job that involves delivering excellent customer service. You always adopt a can‑do attitude and areconfident in challenging where required to ensure the best possible outcome is received for the customer. You're able to work well withever-changingdeadlines and remain calm under pressure.

You’ll be a great fit if you:

• Have strong communication skills, both written and verbal
• Are committed and relentless to seeing things through
• Have the ability to deliver accurate work, with great attention to detail
• Are comfortable making and taking multiple telephone calls daily.

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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