File Handler Pre Litigated Tactical Credit Hire

Davies; Bolton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading legal services provider in Bolton is looking for a Credit Hire File Handler to investigate complex credit hire claims worth up to £25,000. The position requires expertise in credit hire, strong negotiation skills, and the ability to manage one's own caseload. The role offers a hybrid working model with 25 days of annual leave, pension contributions, and various health benefits. Ideal candidates will demonstrate excellent communication and IT skills while adhering to strategic processes.

Benefits

25 days holiday

Hybrid working (1 day in office)

Simply Health Care Cash Plan

Pension Contribution (5% Employee / 3% Employer)

Davies Incentive Plan

WeCare – 24/7 online GP and mental health support

Death In Service benefit after 1 year

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted Tickets for Merlin Attractions

Discounts at local retail outlets

Qualifications

• Skilled in managing credit hire cases with at least 12 months experience.
• Strong negotiation and communication skills.
• Ability to prioritize workloads effectively.

Responsibilities

• Investigate complex credit hire claims, providing strategic insights.
• Make decisions on case handling while maintaining composure under pressure.
• Plan and prioritize case workloads efficiently.

Skills

Credit hire experience

Excellent communication skills

Negotiation skills

Ability to use own initiative

Good IT skills

Education

At least 5 GCSEs or equivalent

Degree or LPC preferable

Tools

Word

Outlook

Case Management System

Job description

File Handler Pre Litigated Tactical Credit Hire

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our insurer clients.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Hybrid working – working only 1 day in the office
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer
• Davies Incentive Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics …
• Death In Service – after 1 year’s service
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

Key Accountabilities

• Education – at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.
• Technical knowledge to be developed:
• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file
• Knowledge of common law and litigation principles
• An understanding of costs and protective offers
• How to prepare a case for litigation
• Personal Development:
• This role offers an opportunity to develop a range of legal skills under supervision.
• Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
• In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week: Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load.
• Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions.
• Ability to remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Adhere to the Keoghs Values.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do.

• We are connected.
• We are Dynamic.
• We are Innovative.
• We succeed together.